Director of Operations (Janitorial)
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Job Location:
Middlesex County, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Crstal Clear Building Services is seeking a Director of Janitorial Services to lead a multi-site Janitorial operations team across the state of Ohio ensuring exceptional service delivery operational efficiency and client satisfaction. This role oversees strategic and day to day manage of janitorial services driving performance excellence optimizing resources and cultivating strong relationships with clients and staff. The Director of Operations plays a key leadership role in developing operational strategies enhancing service delivery standards and fostering a culture of accountability and continuous improvement.
The ideal candidate will have a history of progressive experience in the janitorial field and will be located in or near the Northeast Ohio Area. This is an in-person role.
Responsibilities:
- Leads coaches and develops a team of operations and site managers to achieve service financial and operational goals.
- Promotes a culture of accountability teamwork and continuous improvement.
- Evaluates performance identifies training needs and mentors future leaders within the organization.
- Oversees operations across multiple client sites and accounts ensuring consistent high-quality janitorial services.
- Implements standardized operating procedures and quality assurance programs to maintain compliance with safety environmental and industry standards.
- Ensures sufficient staffing scheduling and resource allocation to meet customer and operational requirements.
- Developes and manages budgets including labor supplies and equipment.
- Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
- Partners with leadership to forcast needs support business planning and deliver on profitability targets.
- Serves as the primary operational liaison for key clients ensuring service excellence and contract compliance.
- Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
- Leads regular inspections to ensure facilities meet company and client cleanliness standards.
- Implements corrective action plans in coordination with supervisors and site managers.
- Ensures complience with health safety and environmental policies across all operations.
- Indentifies and implements operational innovations to streamline workflows and elevate service quality.
- Supports new account startups and transitions ensuring smooth onboarding and consistant service delivery.
- Collaborates with corporate leadership on strategic initiatives.
This is a Salaried position based upon experience 90k-125K
Benefits: Medical Dental and Eye Insurance. Paid PTO Company Car and Expenses.
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Qualifications :
- 5 years of progressive experience in facilities or janitorial opperations management.
- 3 years in a multi- site leadership role.
- Bachelors degree in Business Management or related field preferred (or equivalent experience).
- Strong proficiency in Microsoft Office Suite (Word Excel Outlook Teams).
- Proven ability to manage budgets labor planning and operational KPIs.
- Excellent communication problem-solving relationship-building skills.
- Thorough understanding of janitorial processes cleaning equipment and safety standards.
- Valid U.S. Drivers License and acceptable driving record.
- Reliable transportaion and ability to travel up to 50%.
- Availablity for weekends holidays and emergencies as required.
- Ability to pass a criminal background check and drug test.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Full-Service Facility Maintenance company offering a wide range of janitorial services for industrial, commercial and construction customers throughout Northeast Ohio for the past 28 years. Located in a Southeast suburb of Cleveland, Ohio off of I 271 & 480 E. Broadway Forbes exit.
