- Interact with customers by phone email and social medias to provide and process information in response to inquiries concerns and requests about products and services.
- Resolve customer complaints regarding defective items and arrange for these items to be returned.
- Understands all aspects of the companys policies and communicates and executes them effectively.
Qualifications :
-Constant improvement of processes and procedures by taking initiative
-Strong knowledge of Microsoft Office
- Multi-Tasking organized and detail oriented
-Telephone skills
-Communication skills-verbal and written- French & English
-Listening skills
-Problem analysis and problem-solving
-Customer service orientation
-Minimum 2 year experience
Additional Information :
Remote Work :
No
Employment Type :
Full-time
At MATT & NAT, our key holders regularly act as the Manager on Duty (MOD), assisting with setting the tone for their stores and providing direction to their teams. We’re looking for a skilled Sales Supervisor who will assume a supervisory role in the absence of management and support ... View more