Service BDC Agent Part Time Audi of West Houston

Summary: 

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs as well as booking Loaner vehicles.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.
• Use lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.
• Work tow-in lists missed calls chat leads missed appointments.
• Confirm and book appointments.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports forms and other documentation on a timely basis
• Plan any team building events.
• Will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.

Qualifications :

• Experience in rental operations or loaner vehicle coordination
• Strong computer skills including spreadsheet use (Excel or Google Sheets)
• Experience with reporting tracking and data entry
• Ability to manage vehicle logistics and scheduling independently
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership

Additional Information :

Compensation (Hourly):

• $17.00 - 18.00 / hour
  • Depending on experience and qualifications

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits:

• Medical Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

Remote Work :

No

Employment Type :

Part-time