Technical Support, Associate New York, NY

New York City, NY - USA

Monthly Salary: $ 110000 - 140000

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About this role

The team provides 24x7 support to C-level executives and their executive assistants handling tasks such as installing diagnosing repairing maintaining and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies including PCs VDIs laptops smartphones tablets MacBooks Chromebooks and home networks. Support is provided in person by phone or email and includes phone/remote support desk-side support break/fix move/add/change AV support and more. Other tasks include user outreach asset tracking and vendor coordination.

Responsibilities:

Respond to user inquiries email or phone-generated support calls
Escalate high-impact problems while maintaining responsibility.
Provide application support on multiple operating systems including Windows 10/11 Office 365 Outlook mobile and macOS.
Support BlackRock Dell PCs laptops chrome books smartphones tablets virtual desktops printers monitors headsets and multimedia equipment.
Understand and support in-house applications.
Provide tech solutions and guidance to users at all levels.
Build and install hardware in accordance with the lifecycle program.
Manage inventory and assets.
Assist with any other IT support elements when required.
Assist with project delivery tasks as needed.
Analyze diagnose and resolve desktop problems for end-users and implement corrective solutions including off-site repair for remote users.
Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software.
Collaborate with other support groups and partner with groups such as Exchange AIM Cyber Security Windows Network Operations and others to maintain a high level of service.
Participate in disaster recovery planning and testing.
Write technical support documentation and share knowledge with the team.
Occasional travel may be required including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support.
Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx Zoom and Teams.
Experience with aircraft and aviation hangar support is a plus.

Experience with:

Active Directory Mobile Device Management SCCM macOS Office 365 Windows 10/11 Jabber Cisco AnyConnect Citrix Gateway VPN and Dell/Mac/Apple hardware.
Executive IT Support including supporting a CEO or chairmans suite senior managing directors and Board of Directors in the financial sector.
Event support and sophisticated home networks.
Proactive support including tools such as Splunk and Control Up.
Supporting a data privacy program including knowledge of removing personal information from data brokers monitoring the dark web and managing password security through the use of password managers.
Satellite communications Star Link and burner devices.

For New York NY Only the salary range for this position is USD$110000.00 - USD$140000.00 . Additionally employees are eligible for an annual discretionary bonus and benefits including healthcare leave benefits and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role location and firm department and individual performance.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our .

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.

Required Experience:

About this roleThe team provides 24x7 support to C-level executives and their executive assistants handling tasks such as installing diagnosing repairing maintaining and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies including PCs VDIs laptop...