Technical Specialist Continuous Miners

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Sandvik Mining has an opening for Technical Specialist!

Sandvik Mining is a business area within theSandvik Groupand a leading global supplier of equipment and tools service and technical solutions for the mining industry. The offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling.

JOB PURPOSE:

The Technical Specialist is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel on the Continuous Miner product lines.

MAIN RESPONSIBILITIES

Technical Expertise

Provides technical training to the service network on proper operation maintenance and troubleshooting practices
Provides technical support to end users operators and service personnel in cases of complex technical issues
Deliver relevant feedback to factories to enable improvements to the equipment or its operation
Assists in compiling accurate data to process warranty claims and engineering machine improvements
Reviews spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC)
Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation
Performs equipment demonstrations in a safe manner
Plan for correct tools and parts required to perform tasks according to all work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.

Customer Service

Provide on-site technical assistance to resolve issues
Assists customers and co workers with parts interpretations and recommended stock holdings
Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand
Assist sales in evaluation of potential applications and machine options.

Safety and Environment

Complies with safety policies and applicable government customer or industry regulations or requirements
Identifies and reports any unsafe work habits
Strives to find safer ways for customers to work with Sandviks products

Personal Leadership

Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures
Takes responsibility for personal development and enhancement of skills
Proactively ensures community involvement within the area of responsibility

Special Requirements:

The role will require working underground
Ability to travel is essential
Foreign language (German) an asset

EXPERIENCE

Minimum of 7 years of Technical experience.
Must possess training in key aspects of underground mining.

EDUCATION

2-year Technical Degree in a mechanical electrical discipline or equivalent experience.

LICENCES & CERTIFICATES

Possess a valid drivers license
Must possess or be able to obtain a passport.

OTHER

Position to be located in the North eastern US (PA/WV/NY/OH/KY).

COMPETENCIES

Ability to work in a team environment
Written and verbal communication skills
Ability to train and transfer knowledge skills
Flexible self-motivated and driven to achieve customer satisfaction goals and targets
Strong investigation and diagnostic skills
Computer literacy
Flexible self-motivated with demonstrated initiative
Knowledge of customers industry
Superior customer relations and active listening skills

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k)-retirement savings addition we provide opportunities for professional competence development and training as well as opportunities for career advancement

How to Apply

For immediate consideration please apply online at for the Technical Specialist Job Req. ID# R0089164.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Required Experience:

Sandvik Mining has an opening for Technical Specialist!Sandvik Mining is a business area within theSandvik Groupand a leading global supplier of equipment and tools service and technical solutions for the mining industry. The offering covers rock drilling rock cutting rock crushing loading and hauli...