Service Support Engineer-Service Support
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Mission
The core responsibilities are the supervision the coordination and the monitoring of IS operations in order to ensure the availability performance and security of IS services (applications interfaces APIs).
In addition it is also asked to oversee the ITSM queue for Monitoring team act as Level 1 support and ensure that processes such as setup and data rejections are handled efficiently.
Operational Supervision
- Monitor systems and applications in real time using dedicated monitoring tools
- Detect incidents promptly and escalate them according to established procedures
Incident Management Supervision
- Track incidents follow up on progress and ensure the quality of resolution
- Communicate internally in the event of major issues particularly those affecting the EAI platforms (Talend AMFT APIM Amplify Fusion)
Support Monitoring
- Monitor the ITSM Level 1 queue
- Address incidents as documented including resolving or reassigning them as appropriate
- Escalate incidents according to their priority
Process Management
- Follow instructions to perform specific setup tasks.
- Manage daily data rejection processes
Technical environment
- Centreon
- EAI platforms
- Automator
- Talend
- AMFT
- APIM
- Amplify Fusion
- AzureDevOps
- SQL
Total Experience Expected: 02-04 years
Qualifications :
Graduate
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
