Trainee Associate Software Maintenance Engineer

About the job

Red Hat is offering an apprenticeship opportunity for fresh graduates with strong Java and JEE skills to join the Global Support Services (GSS) team as Middleware Engineer Apprentices supporting Red Hats enterprise middleware product suite. The GSS team supports enterprise customers by resolving complex technical issues and delivering high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. The apprenticeship will be conducted in-office for a duration of up to six months.

During the program apprentices will receive hands-on training on Red Hat technologies such as OpenShift Red Hat Enterprise Linux (RHEL) and middleware products including JBoss EAP Fuse Messaging Single Sign-On and API Management. The training also includes soft skills development issue debugging and troubleshooting along with opportunities to collaborate with experienced open-source engineers on real customer challenges.

Apprentices will work closely with peers and senior engineers to troubleshoot issues and will have the opportunity to write and improve code develop patches and deliver technical solutions. They will also contribute to product enhancements and participate in enterprise and upstream community initiatives. This role offers a valuable opportunity to grow in a fast-paced innovative environment and develop a strong foundation in enterprise open-source technologies.

What will you do

• Perform basic investigation and troubleshooting of Red Hat OpenShift Container Platform product and additional layered products to find resolutions for technical issues

• Gather information for each bug and provide analysis to fully understand the issue

• Propose and discuss fixes or workarounds and provide advice to educate customers

• Collaborate with engineering product management and support management teams to prioritize customer requests

• Incorporate your findings to Red Hats knowledge base

• Support Red Hats global customers on technical issues through phone chat or remote access tools
  

What will you bring

• Must have graduated within the last year (2025) with a bachelors degree in engineering technology (computer science or IT) science or computer applications or a masters degree in computer applications or marketing and communications

• Very clear and effective English communications skills (Verbal & Written)

• Good analytical and problem-solving skills

• Ability to communicate courteously and present ideas in a user-friendly way and work in a collaborative environment

• Self-motivated and comfortable working within a team

• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation

• An ability and willingness to learn new open source middleware technologies

• A solid understanding of core Java programming language its APIs & popular Java EE(JSP Servlet) frameworks is mandatory

• Good knowledge on one or more JEE/Application Server technologies such as-

  • JSP Servlet JMS Web Services JDBC Datasources Connection Pool JCA JTA Hibernate JSF will be given preference.

• Practical hands-on with HTML CSS Javascript would be an advantage

Good to have:

• Red Hat OpenShift Administration Certified Certified Kubernetes Administrator (CKA)

• Candidates having Red Hat Certified JBoss Administrator (RHCJA)

• Red Hat Certified Engineer (RHCE)

• Knoweldge in Web and Application server technologies Apache HTTPD JBoss WebSphere WebLogic Tomcat

• Familiarity with AWS Azure docker kubernetes Git Maven

• Open source community contribution through projects

• Oracle Certified Associate (Java SE Programmer) Oracle Certified Professional (Java SE Developer)

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

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