Customer Service Executive (English OR Bilingual English & Chinese)
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
1. Handle order processing in accounts:
- Manage customers inquiries in terms of order processing order follow up pricing integrity on-time deliveries orders fulfillment.
- Provide responsive order management support including order entry or expediting and shipment information to customers
- Size of customer: simple/less complexity ie. RBO sole nomination factories with one lcoation local factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns requesting returned product testing by internal quality or other staff submit for approval replacement orders if needed following up with accountant salesrelated to invoices payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return defected labels in handling process properly
Qualifications :
Bachelors degree.
At least 02 working years related experience in: Customer Service Supply Chain Merchandising Procurement Purchasing Order Management Sales Admin...
Strong written verbal skills in English-Chinese OR English
Understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software.
Excellent customer service & presentation skills.
Willing to work OT if any.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
