Dolphin Software Trainer

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Patterson Companies is a people-first organization delivering innovative products technologies and services to the dental and animal health markets. Were passionate focused and always advancingand were looking for a dynamic Dolphin Software Trainer to join our team. As a Dolphin Trainer youll empower orthodontic practices by delivering engaging training on Pattersons Dolphin software suiteboth cloud-based and on-premise. Youll help offices streamline operations improve workflows and enhance patient care through expert instruction and support.

Essential Functions

To perform this job successfully an employee must be able to perform each essential function satisfactorily with or without reasonable accommodation. To request a reasonable accommodation notify Human Resources or the manager who oversees the position.

• Deliver customized software training for new and existing customers both virtually and onsite using techniques tailored to individual learning styles and modern technology.

• Independently manage multiple customer training plans adjusting content and delivery methods as needed to ensure effective learning.

• Present data conversion evaluations and set realistic expectations for software implementation making autonomous decisions to support customer success.

• Serve as a subject matter expert assisting offices in customizing Dolphin software to meet unique practice needs and troubleshooting software hardware and digital components.

• Analyze customer data using key performance indicators and recommend product features or workflow improvements to business owners and office managers.

• Represent Patterson professionally at events such as trade shows study clubs and lunch-and-learns showcasing the value of Dolphin products.

• Document training sessions track customer interactions report installation issues and submit expense reports using Patterson tools and systems.

• Provide post-training support to ensure customer satisfaction and successful adoption of the software.

• Contribute to team and departmental goals by demonstrating accountability and commitment to shared outcomes.

• Foster a respectful and positive environment in all interactions with internal and external stakeholders.

• Perform additional duties as assigned.

Job Qualifications

Required Qualifications

• Education & Experience

• Associates degree or equivalent.

• Minimum 3 years of experience in the dental or orthodontic field.

• At least 2 years of experience in customer training or onboarding.

• Training & Communication Skills

• Proven success in delivering engaging training sessions in both virtual and in-person formats.

• Strong facilitation and presentation skills for audiences of all sizes.

• Ability to explain complex technical concepts in a clear accessible manner.

• Excellent verbal and written communication skills across all organizational levels.

• Customer Service & Interpersonal Skills

• Friendly outgoing personality with a strong customer service orientation.

• Skilled at creating a positive and supportive learning environment.

• Uses feedback and data to make informed decisions and improve outcomes.

• Technical & Organizational Skills

• Proficient in Microsoft Office 365 (Outlook Excel Teams Word PowerPoint).

• Self-starter with strong organizational skills and the ability to manage multiple priorities.

• Comfortable working independently and collaboratively within a team.

• Strong leadership and organization skills with the ability to prioritize and complete tasks in a timely manner with little supervision.

• Outstanding problem-solving skills.

Preferred Qualifications

• Dental/Orthodontic office experience is highly preferred.

• Strong working knowledge of Dolphin practice management system.

• Experience with a Learning Management System.

• Experience training adult learners

• Experience with remote engagement tools such as Zoom or Microsoft Teams and experience conducting virtual presentations

Working Conditions

Physical Demands

• Operating a computer or other office devices for most of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person over the phone and in writing.

• Must be able to understand and effectively exchange accurate information with others such as coworkers customers and vendors

• Must be able to read and interpret various electronic and written documents.

Environmental Factors

• Must have reliable home internet with enough bandwidth for video conferencing.

• This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.

• The buildings primary work areas consist of desks chairs computers and other office equipment and devices for professional services.

Travel and On-call

• Remote position with up to 50% travel for customer trainings events or meetings when required

• Occasional after hours and weekends may be needed

Whats In It For You:

We provide competitive benefits unique incentive programs and rewards for our eligible employees:

• Full Medical Dental and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range based on various factors such as candidate location (geographical labor market) experience and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.