Department: Advancement and Alumni Relations
Classification: GMU Worker
Job Category:Part-Time / Hourly Wage
Job Type:Part-Time
Location: Fairfax VA
Workplace Type:On Site Required
Sponsorship Eligibility:Not eligible for visa sponsorship
Salary:Salary commensurate with education and experience
Criminal Background Check:Yes
About the Department: The University Advancement division is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 FTE. Functional units within Advancement include development/fundraising alumni relations donor relationsand stewardship advancement communicationsspecial events gift processing research prospect management gift planning corporate and foundation relations information systems and management and infrastructure services. Advancements mission is to build strong lifelong relationships with George Mason Universitys alumni and constituents while matching their philanthropic interests with theuniversitysaspirations and priorities. The division is committed to serving the needs of the university our alumni and the greater community by providing access to quality education and lifelong learning. |
About the Position: TheOperations ProgramManager provides strategic operational leadership supervision knowledge management and project management for the Office of Advancement & Alumni Relations. Serving as the bridge between the Directorof Finance and Operationsand administrative staff this role ensures that office operations knowledge systems engagement efforts and special initiatives are executed effectively and in alignment with departmental goals. Emphasis is placed on process refinement team supervision knowledge sharing and fostering an inclusive efficient and collaborative work environment through engagement professional learning initiatives and support of the Office of Advancement Administrative Council (OAAC). Please note: Due to the nature of confidential information this position works with current Mason students can not be considered for this position. |
Responsibilities: Advancement Engagement & Learning - Develop and implement a cohesive internal communication and collaboration network ensuringa consistentstaff experience across decentralized units and central advancement;
- Align team priorities with organizational development knowledge management and workforce resilience goals;
- Serve as a key advisor to the Director of Finance & Operations and Advancement leadership on internal culture communication and staff development;
- Support department-wide inclusion and well-being practices through operational leadership;
- Oversee Thrive Together All Staff Meeting Programming (meetings and retreats) & All Staff Holiday Party executed in partnership with the Office Administrator;
- Lead and support the Office of Advancement Administrative Council (OAAC) fostering collaboration across administrative staff to share best practices provide backup and cross-training and strengthen the overall administrative network within the department;
- Encourages participation gathers feedback from employees; Compiles insights suggests improvements for future meetings;
- Identifieslunch and learns/brown bags to grow capacity and knowledge of Mason resources;
- Identifiesand works on solutions to help breakdown the silo effect in Advancement Alumni Relations & Foundation;and
- Identifies plans and hosts in-person online and hybrid learning opportunities beyond All Staff meetings Lunch and Learn and professional development offerings.
Internal Communication - Oversee internal communications calendar and messaging (newsletters updates highlights);
- Partner with Advancement Communications to align internal and external brand tone and messaging; and
- Ensure consistent flow of information across units and audience groups.
Assessment & Continuous Improvement - Collect and analyze program metrics feedback and participation data;
- Recommend improvements to learning engagement and knowledge systems based on evidence and staff feedback; and
- Pilot new platforms tools and engagement models; evaluate outcomes and refine processes.
Operations & Administrative Oversight - Manages staff that oversee day-to-day office operations including scheduling space/facilitiesneeds office moves and renovations;
- Manages administration activities such as support of general operations of the office management of contracted services space management and planning and administrative support services; Supports strategic initiatives ensures daily operations reflect leadership priorities;
- Establishes standards for customer service and visitor experience. Monitors service quality andresolvesescalated issues;
- Approves use and design of Merten Hall office spaces;
- Oversees staffing levels and performance of front office personnel; Assists in hiring training and staff performance reviews;
- Reviews and approves forms such as key control and electronic access forms;
- Maintain and enforce administrative policies procedures and compliance standards;
- Champion service excellence and operational consistency across the department;
- Representsthe division in all Emergency Management meetings; Serves as Safety Liaison for Office of Advancement & Alumni Relations; Develops andmaintainsrobust emergency plans andestablishessystems to proactively address mitigate and respond to emergencies; and
- Serves as units Unit Safety Liaison role for Merten Hall office (suites 2300 and 2700).
Knowledge Management - Project Management & Process Refinement - Help the Directorof Finance and Operationswith the development maintenance and refinement of departmental knowledge management systems including intranet resources and shared documentation;
- Ensure operational knowledge is captured organized and accessible to staff;
- Promote a culture of transparency learning and collaboration through effective knowledge-sharing practices;
- Lead cross-unit operational projects that require coordination and accountability;
- Co-manage strategic projects with the Director providing logistical and operational support;
- Drive continuous process improvement within the administrative team ensuring workflows are efficient documented and sustainable; and
- Track document and report on operational projects and initiatives.
Supervision of Staff - Ensure administrative team members are trained supported and aligned with departmental service culture;
- Set clear expectations for administrative operations andmonitorteam performance;
- Responsible for setting goals for performance and deadlines in ways thatcomply withthe universitys plans and vision and communicating them to direct reports;
- Organize workflow and ensure that employees understand their duties or delegated tasks;
- Monitor employee productivity and provide constructive feedback and coaching;
- Serves as a responsive point of contact addressingconcernsandfacilitatingeffective resolutions;
- Maintain timekeeping and personnel records and approve timesheets for direct reports;
- Disseminate information from upper management to employees and viceversa ;
- Determinerewards and promotions based on performance;
- Hire and train new employees;
- Ensure adherence to legal and university policies and procedures and undertake disciplinary actions if the need arises;
- Manage and approve work schedules and workload;
- Provide training for new personnel;
- Develop performance goals collaboratively with direct reports;and
- Monitor performance provide feedback regularly and prepare and administer annual staff evaluations for direct reports.
Performs other duties as assigned - Partner with the Directorof Operations and Financeon organizational development and department-wide knowledge management efforts.
|
Required Qualifications: - High school diploma or equivalent;
- 5 years of progressively responsible administrative or operations management experience preferably in higher education or nonprofit environment;
- Experience supervising staff and leading administrative operations;
- Demonstrated success in project management process improvement and knowledge management;
- The ability to work independently and at fast pace on multiple and complex projects simultaneously anddemonstrateprofessionalismdiplomacyand a positive attitudeat all times;
- Self-motivated detail-orientedpossessthe ability to perform duties under limited supervision;
- Demonstratedorganizationalanalyticaland problem-solving abilities;
- Must be resourceful and be able to research independently the best solutions for problems when they arise;
- Mustpossessoutstanding oral written and interpersonal skills exercisegood timemanagement enjoy working with people and speaking to groups and have flexibility to adapt to the changing needs of Advancements administration;
- Mustpossessoutstanding customer service skillsdemonstratedby the ability to interact effectively with administrators faculty and staff as well as partners outside of the University;
- Strong interpersonal skills that will enable the candidate to work well with diverse groups of people both visitors and staff from all backgrounds and cultures;
- Demonstrated experience independently managing multiple concurrent projects in a fast-paced professional environment meeting deadlines with minimal supervision;
- Evidence of strong attention to detail and organizational effectiveness such asmaintainingaccuraterecords coordinating complex schedules or supporting operational workflows;
- Proven analytical and problem-solving skills including experience researching options evaluating alternatives and implementing solutions to operational or administrative challenges;
- Demonstrated excellence in written and oral communication including drafting professional correspondence preparing reports or presentations and communicating effectively with diverse audiences;
- Experience providing high-quality customer service in a professional setting with regular interaction with senior administrators faculty staff or external partners;
- Demonstrated ability to collaborate effectively with individuals from diverse backgrounds and cultures in a professional or academic environment; and
- Ability tomaintainconfidentiality in a highly visible office.
|
Preferred Qualifications: - Bachelors degree in a related field;
- Experience in officemanagementpreferably in ahigher education ornonprofit organization; and
- Knowledge of University and Advancement programs policies and procedures.
|
Instructions to Applicants: For full consideration applicants must apply for Operations Program Managerat and submit the online application to include three professional references one of which must be a current supervisor with contact information and provide a cover letter and resume for review. |
Posting Open Date:January 20 2026 For Full Consideration Apply by:February 3 2026 Open Until Filled:Yes |
Required Experience:
Manager
Department: Advancement and Alumni RelationsClassification: GMU WorkerJob Category:Part-Time / Hourly WageJob Type:Part-TimeLocation: Fairfax VAWorkplace Type:On Site RequiredSponsorship Eligibility:Not eligible for visa sponsorshipSalary:Salary commensurate with education and experienceCriminal Bac...
Department: Advancement and Alumni Relations
Classification: GMU Worker
Job Category:Part-Time / Hourly Wage
Job Type:Part-Time
Location: Fairfax VA
Workplace Type:On Site Required
Sponsorship Eligibility:Not eligible for visa sponsorship
Salary:Salary commensurate with education and experience
Criminal Background Check:Yes
About the Department: The University Advancement division is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 FTE. Functional units within Advancement include development/fundraising alumni relations donor relationsand stewardship advancement communicationsspecial events gift processing research prospect management gift planning corporate and foundation relations information systems and management and infrastructure services. Advancements mission is to build strong lifelong relationships with George Mason Universitys alumni and constituents while matching their philanthropic interests with theuniversitysaspirations and priorities. The division is committed to serving the needs of the university our alumni and the greater community by providing access to quality education and lifelong learning. |
About the Position: TheOperations ProgramManager provides strategic operational leadership supervision knowledge management and project management for the Office of Advancement & Alumni Relations. Serving as the bridge between the Directorof Finance and Operationsand administrative staff this role ensures that office operations knowledge systems engagement efforts and special initiatives are executed effectively and in alignment with departmental goals. Emphasis is placed on process refinement team supervision knowledge sharing and fostering an inclusive efficient and collaborative work environment through engagement professional learning initiatives and support of the Office of Advancement Administrative Council (OAAC). Please note: Due to the nature of confidential information this position works with current Mason students can not be considered for this position. |
Responsibilities: Advancement Engagement & Learning - Develop and implement a cohesive internal communication and collaboration network ensuringa consistentstaff experience across decentralized units and central advancement;
- Align team priorities with organizational development knowledge management and workforce resilience goals;
- Serve as a key advisor to the Director of Finance & Operations and Advancement leadership on internal culture communication and staff development;
- Support department-wide inclusion and well-being practices through operational leadership;
- Oversee Thrive Together All Staff Meeting Programming (meetings and retreats) & All Staff Holiday Party executed in partnership with the Office Administrator;
- Lead and support the Office of Advancement Administrative Council (OAAC) fostering collaboration across administrative staff to share best practices provide backup and cross-training and strengthen the overall administrative network within the department;
- Encourages participation gathers feedback from employees; Compiles insights suggests improvements for future meetings;
- Identifieslunch and learns/brown bags to grow capacity and knowledge of Mason resources;
- Identifiesand works on solutions to help breakdown the silo effect in Advancement Alumni Relations & Foundation;and
- Identifies plans and hosts in-person online and hybrid learning opportunities beyond All Staff meetings Lunch and Learn and professional development offerings.
Internal Communication - Oversee internal communications calendar and messaging (newsletters updates highlights);
- Partner with Advancement Communications to align internal and external brand tone and messaging; and
- Ensure consistent flow of information across units and audience groups.
Assessment & Continuous Improvement - Collect and analyze program metrics feedback and participation data;
- Recommend improvements to learning engagement and knowledge systems based on evidence and staff feedback; and
- Pilot new platforms tools and engagement models; evaluate outcomes and refine processes.
Operations & Administrative Oversight - Manages staff that oversee day-to-day office operations including scheduling space/facilitiesneeds office moves and renovations;
- Manages administration activities such as support of general operations of the office management of contracted services space management and planning and administrative support services; Supports strategic initiatives ensures daily operations reflect leadership priorities;
- Establishes standards for customer service and visitor experience. Monitors service quality andresolvesescalated issues;
- Approves use and design of Merten Hall office spaces;
- Oversees staffing levels and performance of front office personnel; Assists in hiring training and staff performance reviews;
- Reviews and approves forms such as key control and electronic access forms;
- Maintain and enforce administrative policies procedures and compliance standards;
- Champion service excellence and operational consistency across the department;
- Representsthe division in all Emergency Management meetings; Serves as Safety Liaison for Office of Advancement & Alumni Relations; Develops andmaintainsrobust emergency plans andestablishessystems to proactively address mitigate and respond to emergencies; and
- Serves as units Unit Safety Liaison role for Merten Hall office (suites 2300 and 2700).
Knowledge Management - Project Management & Process Refinement - Help the Directorof Finance and Operationswith the development maintenance and refinement of departmental knowledge management systems including intranet resources and shared documentation;
- Ensure operational knowledge is captured organized and accessible to staff;
- Promote a culture of transparency learning and collaboration through effective knowledge-sharing practices;
- Lead cross-unit operational projects that require coordination and accountability;
- Co-manage strategic projects with the Director providing logistical and operational support;
- Drive continuous process improvement within the administrative team ensuring workflows are efficient documented and sustainable; and
- Track document and report on operational projects and initiatives.
Supervision of Staff - Ensure administrative team members are trained supported and aligned with departmental service culture;
- Set clear expectations for administrative operations andmonitorteam performance;
- Responsible for setting goals for performance and deadlines in ways thatcomply withthe universitys plans and vision and communicating them to direct reports;
- Organize workflow and ensure that employees understand their duties or delegated tasks;
- Monitor employee productivity and provide constructive feedback and coaching;
- Serves as a responsive point of contact addressingconcernsandfacilitatingeffective resolutions;
- Maintain timekeeping and personnel records and approve timesheets for direct reports;
- Disseminate information from upper management to employees and viceversa ;
- Determinerewards and promotions based on performance;
- Hire and train new employees;
- Ensure adherence to legal and university policies and procedures and undertake disciplinary actions if the need arises;
- Manage and approve work schedules and workload;
- Provide training for new personnel;
- Develop performance goals collaboratively with direct reports;and
- Monitor performance provide feedback regularly and prepare and administer annual staff evaluations for direct reports.
Performs other duties as assigned - Partner with the Directorof Operations and Financeon organizational development and department-wide knowledge management efforts.
|
Required Qualifications: - High school diploma or equivalent;
- 5 years of progressively responsible administrative or operations management experience preferably in higher education or nonprofit environment;
- Experience supervising staff and leading administrative operations;
- Demonstrated success in project management process improvement and knowledge management;
- The ability to work independently and at fast pace on multiple and complex projects simultaneously anddemonstrateprofessionalismdiplomacyand a positive attitudeat all times;
- Self-motivated detail-orientedpossessthe ability to perform duties under limited supervision;
- Demonstratedorganizationalanalyticaland problem-solving abilities;
- Must be resourceful and be able to research independently the best solutions for problems when they arise;
- Mustpossessoutstanding oral written and interpersonal skills exercisegood timemanagement enjoy working with people and speaking to groups and have flexibility to adapt to the changing needs of Advancements administration;
- Mustpossessoutstanding customer service skillsdemonstratedby the ability to interact effectively with administrators faculty and staff as well as partners outside of the University;
- Strong interpersonal skills that will enable the candidate to work well with diverse groups of people both visitors and staff from all backgrounds and cultures;
- Demonstrated experience independently managing multiple concurrent projects in a fast-paced professional environment meeting deadlines with minimal supervision;
- Evidence of strong attention to detail and organizational effectiveness such asmaintainingaccuraterecords coordinating complex schedules or supporting operational workflows;
- Proven analytical and problem-solving skills including experience researching options evaluating alternatives and implementing solutions to operational or administrative challenges;
- Demonstrated excellence in written and oral communication including drafting professional correspondence preparing reports or presentations and communicating effectively with diverse audiences;
- Experience providing high-quality customer service in a professional setting with regular interaction with senior administrators faculty staff or external partners;
- Demonstrated ability to collaborate effectively with individuals from diverse backgrounds and cultures in a professional or academic environment; and
- Ability tomaintainconfidentiality in a highly visible office.
|
Preferred Qualifications: - Bachelors degree in a related field;
- Experience in officemanagementpreferably in ahigher education ornonprofit organization; and
- Knowledge of University and Advancement programs policies and procedures.
|
Instructions to Applicants: For full consideration applicants must apply for Operations Program Managerat and submit the online application to include three professional references one of which must be a current supervisor with contact information and provide a cover letter and resume for review. |
Posting Open Date:January 20 2026 For Full Consideration Apply by:February 3 2026 Open Until Filled:Yes |
Required Experience:
Manager
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