Admin and Customer Care Coordinator Be the Heart of a Growing Team

Farmington Hills, MI - USA

Hourly Salary: $ 17 - 18

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Company parties
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Training & development

Admin and Customer Care Coordinator Be the Heart of a Growing Team

Part-Time to Full-Time Opportunity Be a Light in Your Community

Are you looking for more than just a job At Shine we dont just clean windows we Create a Brighter World by serving our community with excellence joy and integrity.
Shine of Oakland County is a local family-owned home services business specializing in window cleaning pressure washing and holiday lighting. Were part of a growing national brand and proud to serve our neighbors here in Southeast Michigan.

Were seeking a driven organized and upbeat team member whos ready to play a vital role in our local operation. Youll manage customer communication scheduling and support tasks that help our technicians and clients have a seamless joyful experience.

This position will start as part-time approximately 2025 hours per week and has the potential to grow into a full-time role (3540 hours/week). Shine is a seasonal business with peak seasons in spring summer and especially during the holiday lighting season in the fall and winter. As our demand increases with the seasonsand as our business continues to grow in the communitythis role is expected to expand in both hours and responsibility.

What We Value at Shine:

At Shine we live by our 5 core values and we want you to thrive in a workplace that celebrates them:

Servant Leadership We lead with humility and put others first. We treat every customer and team member like family.
Positive Energy We bring joy gratitude and optimism to every challenge.
Pursue Excellence We give our best in all we do and stay humble teachable and always ready to improve.
Safety We look out for each other and create a safe environment for our team and customers.
Have FUN We share smiles generously and find joy in our work every day.

Responsibilities:

This isnt just a desk job our Admin and Customer Care Coordinator is truly the heartbeat of Shine keeping everything running smoothly behind the scenes. From the first phone call to the final invoice your work helps ensure that every customer experience reflects the Shine values of excellence joy and care.

Our office admin is the glue that holds our team together. Theyre the first voice our customers hear the calm in the chaos of a busy season and a key reason why our crews can focus on delivering exceptional service. When this role thrives the whole business thrives.
Brandon Mathis Owner Shine of Oakland County

Responsibilities include:

Customer Communication Answer incoming and make outgoing phone calls respond to emails schedule service appointments and follow up after jobs with care and professionalism.
Scheduling Support Coordinate technician routes and manage the daily/weekly schedule using Shines proprietary systems.
Admin Support Assist the owner and team with administrative tasks including invoicing data entry payroll prep ordering supplies and filing.
Team Culture & Morale Help maintain a positive and encouraging atmosphere in the office and during team huddles.
Marketing & Sales Support Assist with local marketing initiatives such as outbound calls email follow-ups and CRM updates.

Youll Thrive in This Role If You Have:

Strong organizational and time management skills
Excellent phone and email communication
A friendly upbeat attitude and a heart for service
Comfortable using office technology (email scheduling tools CRM software) and able to type and communicate clearly and professionally
Familiarity with the Oakland County area to help efficiently schedule routes and reduce windshield time
Ability to work independently and with a team
A growth mindset ready to take on more as Shine grows!

Whether youre newer to office work or bring years of admin experience we value a humble teachable spirit and a desire to grow with our team

Schedule & Pay:

Starting as Part-Time: 2025 hours/week flexible schedule
Path to Full-Time: Opportunity to grow into 3540 hours/week as business expands
Work Hours: This is an in-person role based at our Farmington Hills MI office. Part-time shifts are typically 45 hours/day during business hours of 8am4pm MondayFriday.
Pay: Starting at $17$18/hour with opportunity to grow into higher pay and full-time hours based on performance and increased responsibilities

Perks & Culture:

We may be a small family-owned business but we take great care of our team. This position starts part-time with the goal of growing into a full-time opportunity and offers flexibility along the way.

For Part-Time Team Members:

Paid training and hands-on support
Flexible daytime scheduling to fit your life
Free coffee (because yes it matters)
Occasional team breakfasts or lunches
A positive encouraging team that works hard and has fun

For Full-Time Team Members (35 hours/week):

All of the above plus:
Paid holiday time
Paid sick time (as required by the State of Michigan)
Health insurance
SIMPLE IRA with employer matching

Why Join the Shine Family

Shine is one of the most trusted home service brands in the nation with over 50 locations and counting. Youll work alongside a team that truly cares about people values your voice and believes in having fun while pursuing excellence. We offer room for growth training and the support to help you shine in every area of life.

Ready to Be a Light in your community Apply today and lets grow together the Shine way.

Compensation: $17.00 - $18.00 per hour

Do you like people Do people like you Then...

Its a great time to shine!

This is your opportunity to forgo a suit grab a Shine t-shirt and start helping people while making a living.Let your light shine!

You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs but dont have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.

Shine Window Care specializes in the following services:

Window Cleaning
Pressure Washing
Gutter Cleaning
Holiday Lighting

THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light caring excellence and team 1998 Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee Shine is now a growing national franchise employing great people who make exceptional teams.

Our Franchises Need People Like YOU!

Whether you are already a window cleaning expert or have no experience at all we are looking for those who display strong character work ethic and are driven to be the best!Shine provides all the training technology support and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do the people that do it and the God we serve.

Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.

Let your light shine!

Required Experience:

Benefits:Bonus based on performanceCompany partiesFlexible scheduleFree food & snacksFree uniformsHealth insuranceTraining & development Admin and Customer Care Coordinator Be the Heart of a Growing Team Part-Time to Full-Time Opportunity Be a Light in Your CommunityAre you looking for more than j...