Site Solutions Associate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Essential Functions

Receives and reviews incoming invoices via standard mail email and fax;
Generate one-time billings for client sites in departments proprietary system;
Scans and posts site invoices and back up documentation to the billings within proprietary system;
Manages Level I site inquiries in the designated case management system;
Responds promptly to site inquiries in conjunction with designated department Key Performance Indicators (KPIs);
Directs advanced/escalated requests and unresolved issues to designated project team;
Executes various administrative tasks that support the ongoing lifecycle of a project;
Other duties as assigned

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Typically requires a minimum of 2 - 5 years of experience.

Knowledge

Requires broad knowledge of operational systems and practices gained through experience and/or education.

Additional Work Experience

Work Experience Details (required unless specified)

Demonstrated knowledge with Microsoft programs (Word Excel) required
Strong attention to details and accuracy required
Ability to multi-task required
Exceptional communication skills written and verbal required
Prior experience in client service at a biotechnology company CRO pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
Prior data validation experience

Skills and Abilities

Competencies:

Teamwork - Listens and responds constructively to other team members ideas. Expresses disagreement constructively (e.g. by emphasizing points of agreement suggesting alternatives that may be acceptable to the group). Provides assistance information or other support to others to build or maintain relationships with them
Adaptable - Personally develops a new method or approach. Proposes new approaches methods or technologies. Develops better faster or less expensive ways to do things
Customer Orientation Quickly and effectively solves customer problems. Notifies customers that he/she is willing to work with them to meet their needs. Presents a cheerful positive manner with customers Technical/Professional Knowledge and Skills - Acquires and applies knowledge skills and experience to accomplish situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans prioritizes and organizes work effectively to produce measurable results. Takes ownership for own self-development.
Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined realistic goals for ones self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve

Skills Required:

Strong communication skills (both verbal and written);Ability to perform tasks with special attention to detail and accuracy;Ability to work cooperatively with all levels of staff and sites as needed including site contacts.
Ability to organize work efficiently with supervision;Ability to handle multiple tasks simultaneouslyAbility to manage daily details with a high degree of accuracy. Excellent computer skills required. Demonstrated knowledge of Microsoft Word and Excel

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Required Experience:

ResponsibilitiesEssential FunctionsReceives and reviews incoming invoices via standard mail email and fax;Generate one-time billings for client sites in departments proprietary system;Scans and posts site invoices and back up documentation to the billings within proprietary system;Manages Level I si...

Responsibilities

Essential Functions

Receives and reviews incoming invoices via standard mail email and fax;
Generate one-time billings for client sites in departments proprietary system;
Scans and posts site invoices and back up documentation to the billings within proprietary system;
Manages Level I site inquiries in the designated case management system;
Responds promptly to site inquiries in conjunction with designated department Key Performance Indicators (KPIs);
Directs advanced/escalated requests and unresolved issues to designated project team;
Executes various administrative tasks that support the ongoing lifecycle of a project;
Other duties as assigned

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Experience

Typically requires a minimum of 2 - 5 years of experience.

Knowledge

Requires broad knowledge of operational systems and practices gained through experience and/or education.

Additional Work Experience

Work Experience Details (required unless specified)

Demonstrated knowledge with Microsoft programs (Word Excel) required
Strong attention to details and accuracy required
Ability to multi-task required
Exceptional communication skills written and verbal required
Prior experience in client service at a biotechnology company CRO pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
Prior data validation experience

Skills and Abilities

Competencies:

Teamwork - Listens and responds constructively to other team members ideas. Expresses disagreement constructively (e.g. by emphasizing points of agreement suggesting alternatives that may be acceptable to the group). Provides assistance information or other support to others to build or maintain relationships with them
Adaptable - Personally develops a new method or approach. Proposes new approaches methods or technologies. Develops better faster or less expensive ways to do things
Customer Orientation Quickly and effectively solves customer problems. Notifies customers that he/she is willing to work with them to meet their needs. Presents a cheerful positive manner with customers Technical/Professional Knowledge and Skills - Acquires and applies knowledge skills and experience to accomplish situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans prioritizes and organizes work effectively to produce measurable results. Takes ownership for own self-development.
Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined realistic goals for ones self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve

Skills Required:

Strong communication skills (both verbal and written);Ability to perform tasks with special attention to detail and accuracy;Ability to work cooperatively with all levels of staff and sites as needed including site contacts.
Ability to organize work efficiently with supervision;Ability to handle multiple tasks simultaneouslyAbility to manage daily details with a high degree of accuracy. Excellent computer skills required. Demonstrated knowledge of Microsoft Word and Excel

Required Experience:

Key Skills

Organizational Management
Presentation Skills
Agile
SAFe
AWS
Solution Architecture
Conflict Management
Data Management
Scrum
Team Management
Pre-sales
Management Consulting

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About Company

IQVIA

IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more

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