Customer Support Specialist Financial Risk Management

• First and second line functional support for banking clients analyzing complex issues related to credit risk market risk liquidity risk and valuations.
• Act as a subject matter expert for non-defect functional inquiries assisting clients with configuration data interpretation and functional usage aligned with banking processes.
• Identify root causes of defects and provide a clear summary to the development team when reporting the defects including expected outcome after correction where possible.
• Collaborate with product and professional services teams to ensure comprehensive issue resolution.

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents maintaining clear internal communication and documentation.

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal and external knowledge base content and client-facing documentation.
• Mentor and support junior analysts providing coaching technical insight and best practices for issue resolution.

• Bachelors or Masters degree in Finance Economics Mathematics Statistics Computer Science or a related field.
• Additional training or certifications in banking or risk management (e.g. FRM CFA PRM) are an advantage.
• Ideally 0-4 years of experience in product support business analysis or working with financial software solutions.
• Strong analytical background with demonstrated experience in banking financial risk management or financial technology.
• Solid understanding of banking products and processes including credit facilities derivatives collateral interest rate products.
• Knowledge of risk measurement methodologies (e.g. PD/LGD/EAD modeling VaR expected loss stress testing).
• Experience interpreting financial data and market metrics used by banks.
• Advanced Excel skills for modeling reporting and analysis.
• Excellent communication skills in English both written and verbal.
• Experience with agile methods (Scrum) is a plus.
• Familiarity with Java/Python or other programming concepts is a plus especially in the context of troubleshooting.
• Willingness to participate in on-call or weekend coverage as part of a global rotation.

• Highly structured and analytical with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.
• Able to explain complex financial and risk concepts to both technical and non-technical stakeholders.

• Market Leadership:Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope:Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship:Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion:We foster a supportive transparent atmosphere with frequent team events and a commitment to diversity.

About Regnology

Regnology is a recognised leader in regulatory risk tax finance reporting as well as supervisory technology connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks regional institutions corporates insurers and authorities our modular cloud-native platform delivers trusted compliance innovation and future-ready solutionsempowering clients with global reach local expertise and proven leadership.

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