Head of Facility – Egypt Center of Excellence (CoE)

The Head of Facility is accountable for the strategic and operational management of the Egypt Center of Excellence facility spanning two floors and supporting more than 300 employees.

This role ensures a safe compliant efficient and high-quality workplace environment aligned with global corporate standards and local regulations while delivering an exceptional employee experience and enabling business continuity and growth.

Principal Responsibilities:

1. Facility Operations & Infrastructure

• Own the end-to-end facility operations across both floors including offices meeting rooms common areas and support spaces.
• Ensure reliable operation of all building systems (HVAC electrical plumbing fire safety access control security systems).
• Ensure smooth operations over 24/5 and 365 days a year.
• Act as the primary liaison with landlord/building management and external service providers.

2. People Management & Team Leadership

• Lead manage and develop the on-site facility team (e.g. maintenance coordinators facility coordinators reception support staff).
• Set clear goals roles and performance expectations for team members.
• Conduct regular performance reviews coaching and development planning.
• Foster a culture of accountability service excellence safety and continuous improvement within the facility team.

3. Vendor & Contract Management

• Manage all third-party vendors (cleaning security maintenance catering waste management pest control etc.).
• Negotiate monitor and enforce contracts and SLAs ensuring quality cost efficiency and compliance.
• Continuously evaluate vendor performance and drive service improvements.

4. Health Safety & Compliance

• Ensure full compliance with local health safety fire and building regulations.
• Develop maintain and enforce HSE policies emergency response procedures and evacuation plans.
• Lead regular safety drills inspections audits and risk assessments.

5. Space & Workplace Management

• Own space planning seating layouts and capacity optimization in alignment with business growth and hybrid work models.
• Lead office moves floor reconfigurations expansions and internal relocations.
• Maintain high standards for cleanliness aesthetics and workplace experience.

6. Budget & Financial Management

• Own and manage the facility operating budget.
• Track expenditures forecast costs and ensure financial discipline.
• Identify opportunities for cost optimization efficiency and sustainability.

7. Stakeholder & Employee Experience

• Partner closely with Site Leadership HR IT and other supporting functions.
• Serve as the escalation point for facility-related issues and employee concerns.
• Proactively enhance the overall employee workplace experience.

8. Projects Sustainability & Continuous Improvement

• Lead and deliver facility-related projects (renovations upgrades expansions).
• Drive sustainability energy efficiency and environmental initiatives.
• Align local facility practices with global standards and best practices.

Skills:

• 10 years of total professional experience including significant experience in facility management leadership roles.
• Proven experience managing corporate facilities supporting 200 employees.
• Hands-on experience leading facility or operations teams.
• Experience in multinational technology or professional services environments is highly preferred.

Education & Experience:

• Bachelors degree in Engineering Facilities Management Operations or Business Administration.
• Professional certifications (e.g. IFMA NEBOSH IOSH PMP) are a strong advantage.

Required Skills & Competencies

Technical & Operational Skills

• Strong understanding of facility infrastructure building systems and HSE standards.
• Proven expertise in vendor management contract negotiation and service delivery.
• Budget management and financial planning skills.
• Knowledge of local regulatory and compliance requirements.

Leadership & Behavioral Skills

• Strong people leadership and coaching capabilities.
• Excellent stakeholder management and communication skills.
• High ownership mindset with strong problem-solving and decision-making ability.
• Ability to operate effectively under pressure and manage multiple priorities.

Personal Attributes

• Proactive service-oriented and detail-focused.
• Highly organized and dependable.
• Trusted leader with high integrity.
• Passionate about building a safe efficient and engaging workplace.

What Success Looks Like in This Role

• A safe compliant and well-run facility with minimal operational disruptions.
• A motivated high-performing facility team delivering consistent service excellence.
• High employee satisfaction with the workplace environment.
• Optimized facility costs with strong financial control.
• A scalable facility operation that supports business growth.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

Director