Customer Support Representative II (Remote)
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Job Location:
Seattle, OR - USA
Monthly Salary:
USD 23 - 25
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Title:Call Center Support Representative (Remote)
Location: Remote (Local to Seattle WA)
Compensation:$23.00 to $25.00 per hour depending on experience
About Hydromax USA
Since 2003 Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety sustainability and reliability of the nations energy assets and natural resources. We employ smart passionate people that solve complex problems using the most innovative suite of solutions available. By seamlessly connecting people processes and technologies our team creates a digital environment that verifiably improves and modernizes the operations of our utility partners. We believe that our clear mission makes the world a better place: understand the present and protect the future.
Position Summary
The Call Center Support Representative at Hydromax USA plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls. This is a work-from-home role for candidates located in the Seattle WA area. This position requires quick decision-making and effective communication skills to build positive relationships with customers while addressing their inquiries and service requests. The representative will work in a fast-paced team environment collaborating with technicians and other departments to optimize service delivery and enhance operational efficiency.
Primary Responsibilities
- Respond promptly to all customer and technician inquiries via phone email or other communication channels.
- Efficiently conduct and manage a large volume of inbound and outbound customer service calls.
- Work closely with technicians managers and other departments to maintain seamless operations.
- Participate in call calibration sessions for quality improvement purposes.
- Address scheduling conflicts route optimization and urgent service requests efficiently.
- Keep comprehensive and accurate records of service requests technician assignments and customer feedback.
- Use advanced scheduling tools to reduce travel time and maximize productivity.
- Provide a high level of customer service to exceed customer expectations and establish sustainable relationships.
- Analyze complex information to identify escalation opportunities and recommend optimal solutions.
Qualifications
Qualifications
High School Diploma or GED.
Strong listening comprehension and customer service skills.
Excellent verbal and written communication skills.
Strong problem-solving skills with attention to detail.
Ability to work well under pressure while maintaining a positive attitude.
Demonstrated emotional intelligence and professionalism in customer interactions.
Working knowledge of Microsoft Office; ability to learn CRM/contact center software.
Ability to pass a thorough background check and pre-employment drug screen.
Preferred
Previous experience in customer support call center dispatch scheduling or phone-based customer service.
Benefits
Competitive base pay ($23.00 - $25 depending on experience)
Weekly pay
Medical dental vision insurance and more
Company-paid life insurance
Paid holidays and personal paid time off (PTO)
401(k) with company match after 6 months
Career advancement opportunities
Working at Hydromax USA:
At Hydromax USA were committed to a culture that embraces safety and strives for excellence. We achieve this through focusing on continuous improvement promoting employee development and building lasting customer relationships through mutual trust and honesty. All of this is accomplished while safely providing customers with unequaled customer service and exceeding expectations through deliverables.
We stand firmly behind our mission statement Understand the Present Protect the our industry when work is sloppy or incomplete it can directly impact public safety. Therefore the work we do is extremely important and we hold ourselves to the highest standards possible. As a Hydromax USA employee you will be on the front lines of customer service and public safety.
Disclaimer
The above statements are not intended to be an all-inclusive list of the duties and responsibilities of the job described nor are they intended to be such a listing of the job requirements. Rather they are intended to describe the general nature of the job. Hydromax USA reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Advanced utility field services and solutions for gas, water, and wastewater utilities. Utility field services transformed through innovative technology and data analytics. Learn more about our advanced field services understand the present | protect the future Natural Gas Verifiably i ... View more
