Customer Representative
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are looking for a German-speaking Customer Representative to join an international service organization based in this role you will support customers across multiple communication channels while delivering a consistent high-quality service experience.
Key Responsibilities
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Manage inbound customer interactions in German via phone email and digital channels
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Provide assistance related to product usage and basic troubleshooting
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Handle inquiries regarding orders deliveries returns and account-related matters
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Deliver effective after-sales support with a customer-focused approach
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Accurately record customer interactions in internal CRM systems
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Meet defined quality productivity and customer satisfaction targets
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Identify complex cases and escalate them according to internal procedures
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Collaborate with internal teams to ensure efficient and timely issue resolution
Candidate Profile
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Native or near-native German (C1C2)
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Good command of English (B2 or higher)
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Strong communication and problem-solving skills
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High level of customer orientation and attention to detail
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Ability to perform in a fast-paced multicultural work environment
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Basic computer literacy and confidence using CRM tools
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Previous customer support experience is a plus but not required
What We Offer
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Relocation support for candidates moving to Greece including:
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Flight ticket
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Temporary accommodation upon arrival
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Assistance with housing search and local administrative processes
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Competitive salary with performance-based bonuses
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Fully paid training and structured onboarding
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Private health insurance
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International and multicultural workplace
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Career development opportunities and internal mobility
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Modern office facilities
Life in Athens
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Sunny climate and Mediterranean lifestyle
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Lower cost of living compared to other major European cities
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A vibrant international and expat community
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
