Custumer Service

Luxembourg - Luxembourg

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities

Handle inbound customer interactions via phone email and/or chat in French
Provide support related to:
Product usage & basic troubleshooting
Orders deliveries returns and general inquiries
After-sales and account-related support
Ensure a high-quality customer experience
Accurately document interactions in internal systems
Meet defined quality productivity and customer satisfaction KPIs
Escalate complex cases when needed and follow resolution procedures
Collaborate with internal teams to ensure smooth service delivery

What Were Looking For

Native or near-native French (C1/C2)
Good command of English (B2 or higher)
Strong communication and problem-solving skills
Customer-focused attitude with attention to detail
Ability to work in a fast-paced multicultural environment
Basic computer literacy and comfort with CRM tools
Previous customer support experience is an advantage not a requirement

What We Offer

Relocation package (for candidates relocating to Greece):
Flight ticket
Temporary accommodation on arrival
Support with housing search and local administration

Competitive salary and performance-based bonuses
Paid training and onboarding
Private health insurance
International and multicultural work environment
Career development and internal mobility opportunities
Modern office facilities

Life in Athens

Sunny climate and Mediterranean lifestyle
Lower cost of living compared to other major European cities
Large international and expat community

Your Responsibilities Handle inbound customer interactions via phone email and/or chat in FrenchProvide support related to: Product usage & basic troubleshootingOrders deliveries returns and general inquiriesAfter-sales and account-related supportEnsure a high-quality customer experienceAccurately d...