Customer Account Specialist

Wilmington, DE - USA

Yearly Salary: USD 55000 - 65000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

DIRECT HIRE:Looking for an experienced Customer Account Specialist in the Bear DE. area. The successfulcandidate must have demonstrated experience working with customers in a manufacturing or production-based environment.

Salary Range: $55K - $65K
Benefits:Medical dental vision PTO 401K short-term disability employee life
Schedule:M - F 8am - 5pm

Role & Responsibilities:

Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability specification pricing invoicing payment and transportation
Maintain an in-depth knowledge of existing product and material specifications
Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
Appropriately communicate brand identity and corporate position at all times
Maintain customer information regarding feedback on products and services and compiles reports on overall customer satisfaction
Prepare weekly sales projections for management team
Actively participate in customer forecasting with account managers
Provide customer insight during annual budgeting process
Participate in internal team discussions meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability specification pricing invoicing payment and transportation
Maintain in-depth knowledge of existing product and material specifications
Maintain customer information regarding feedback on products and services and compiles reports on overall customer satisfaction
Abide by the company Code of Conduct

Education:
Bachelors degree in business administration or a related field
Equivalent work experience may be considered in lieu of a degree
Experience:
25 years of experience in customer service account management or sales support ideally in the pharmaceutical packaging or manufacturing industries
Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus
Technical Skills:
Proficiency with ERP systems (e.g. SAP Oracle)
Strong Microsoft Office skills especially Excel and Outlook
Familiarity with CRM software (e.g. Salesforce) is helpful

Once you apply please text CAS to for a faster response.

INDH

Required Experience:

Senior IC

DIRECT HIRE:Looking for an experienced Customer Account Specialist in the Bear DE. area. The successfulcandidate must have demonstrated experience working with customers in a manufacturing or production-based environment.Salary Range: $55K - $65KBenefits:Medical dental vision PTO 401K short-term dis...

Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability specification pricing invoicing payment and transportation
Maintain an in-depth knowledge of existing product and material specifications
Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
Appropriately communicate brand identity and corporate position at all times
Maintain customer information regarding feedback on products and services and compiles reports on overall customer satisfaction
Prepare weekly sales projections for management team
Actively participate in customer forecasting with account managers
Provide customer insight during annual budgeting process
Participate in internal team discussions meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability specification pricing invoicing payment and transportation
Maintain in-depth knowledge of existing product and material specifications
Maintain customer information regarding feedback on products and services and compiles reports on overall customer satisfaction
Abide by the company Code of Conduct