Public Service Coordinator I Human Resources Specialist

RESPONSIBILITIES:

• Ensures state and federal compliance for benefit administration for active employees retirees dependents agencies and ancillaries relating to health dental vision.
• Serves as a technical liaison for employees retirees dependents agencies and ancillaries on matters relating to eligibility claims and billing issues.
• Research complex issues composes correspondence regarding eligibility coverage termination of policies premium cost and responds to court orders.
• Communicates daily by phone and email with active employees retirees agencies ancillaries and insurance vendors.
• Interprets explains and applies provisions of applicable laws regulations and policies relating to active employees retirees and dependents.
• Conducts interviews with new existing separating and/or retiring employees to determine qualifications for benefits eligibility and processes the required paperwork.
• Performs and administers daily transactions relating to enrollment applications for new hires and qualifying life events of current employees which includes reviewing applications for accuracy follow up with employees for required documents coding applications file submissions.
• Enters and coordinates payroll deductions for health dental vision programs with agency personnel and payroll staff. Reconciles monthly billing to ensure premiums are correct and deducted properly.
• Enters and processes COBRA requirements.
• Trains staff on new processes and reviewing current processes for improvement.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

• Knowledge of Excel Word and Computer payroll understanding of Insurance and benefits coverage and claims superior customer service andability to convey complex information to employees and retirees.
• Experience in Human Resource Management Systems. Workday experience would be particularly helpful.
• Knowledge of accounting and payroll systems
• Knowledge of all associated benefit programs
• Knowledge of insurance language and definitions.
• Knowledge of State of Maine Statues relating to active employees and retiree benefits.

• Knowledge of Family Medical Leave and all other leave types and how they affect benefit and premium payments.

• Knowledge of COBRA law and regulations.

• Broad based knowledge of Medicare rules pertaining to enrollment in Parts A B C and D.

• Knowledge of Microsoft operations and other applicable programs.

• Knowledge of division policies and procedures.

• Knowledge of IRS rules pertaining to qualifying life events domestic partner and 1095C forms.

• Ability to maintain and use databases for tracking purposes.

• Ability to communicate effectively in person orally and in writing.

• Ability to research and independently come to conclusions to make accurate decisions.

• Ability to plan set and administer individual goals and objectives.

• Ability to establish and maintain effective working relationships with agency personnel and outside vendors.

• Ability to demonstrate superior customer service.

• Ability to verify code compute and reconcile data.

• Ability to work collaboratively and be a team player

• Ability to write reports and maintain records

• Ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.

• Ability to work with confidential and sensitive materials.

MINIMUM QUALIFICATIONS:

Education training and/or experience that provides solid knowledge of Human Resources Benefits and policy administration functions. Strong customer service skills

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume.

In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION:

For more information or questions specific to the position please contact

The selected candidate will be required to pass the required background checks (fingerprinting may be ) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print one HERE