At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Job title: Website Content Specialist

Contract type: Permanent
Location: Manchester Guildford Milton Keynes
Salary: Guildford and Milton Keynes - 35900 to 40400 and Manchester - 34500to 38800
Working arrangements: Hybrid with 2 days a week in the office

Love creating content that makes a difference Step into a role where your work will shape the way millions of learners and teachers connect with us online. As our Website Content Specialist youll bring agility and precision together to deliver content that truly matters.

In this role youll drive the delivery of content across our website ensuring everything we publish is accurate accessible and customer-focused. Working closely with subject experts UX specialists and developers youll help us deliver content that meets business needs and enhances the user experience. Our website is the gateway for all our customers and during exam periods will be one of the most visited in the UK! Youd be contributing to content that appears in nearly 50000 search results resources and webpages.

Key responsibilities

In this role youll be responsible for:

• Planning producing and reviewing digital content for the AQA website.
• Managing content workflows to ensure timely high-quality delivery.
• Ensuring that our content is compliant accurate QA tested and adheres to regulatory standards.
• Supporting the creation of our specifications and specification pages using our DITA tools.
• Embedding SEO best practices and driving continuous improvement in content processes.

What we are looking for

Youll thrive in this role if you:

• Have experience creating and managing digital content in agile environments.
• Bring excellent copywriting and editorial skills.
• Understand SEO principles and accessibility standards.
• Can collaborate effectively with multiple stakeholders and manage competing priorities.
• Are curious innovative and committed to continuous improvement.

Whats in it for you

This role offers you:

• The chance to shape digital experiences that support millions of learners.
• Opportunities for professional growth and development.
• Flexible working arrangements to support work-life balance.
• A supportive inclusive culture that values collaboration and innovation.
• Access to resources and training to keep your skills sharp.

Diversity and inclusion statement

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application process

• To apply please submit your CV and cover letter by 23.59 on Sunday 01 February.
• First stage interviews will take place remotely on 5 and 6 February second stage interviews will take place in our Manchester Guildford and Milton Keynes offices throughout the week commencing 9 February.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:

The Digital Content Producer briefs manages scopes and creates a variety of digital and downloadable content to support both business-as-usual activities and our web 2.0 strategy. They collaborate with subject and technical experts to ensure content is high-quality accessible and answers our customers needs. Working closely with the Web Delivery Manager and UX colleagues they plan produce and review content aligned with the Web 2.0 plan ensuring timely and budget-conscious efficient delivery. The role also embeds SEO best practices and champions content excellence within the Web Operations team driving innovation and continuous improvement. This role reports to the Web Delivery :
The Digital Content Producer role sits within the Web Operations Team part of the Marketing and Brand department within the Customer and Product Directorate. This directorate includes Marketing Sales Customer Services and Product Development all focused on putting our customers first. The website is critical to exam series delivery especially during the summer period requiring hands-on support during key results days from the whole team.
Though not a line management role the Digital Content Producer collaborates with a wide range of stakeholdersincluding Heads of Department UX experts developers and tech suppliersto support strategic and tactical initiatives. Regular engagement across all levels and locations is essential with travel primarily to Manchester Guildford and London if needed.

Activities:
Responsible for driving delivery of the digital content aspects of our Web 2.0 plan across internal teams co-ordinating stakeholder input and ensuring that designs copy and assets are collated on time and published/uploaded to a high standard.
Copywriting for a range of mediums including web social media brochures and presentations.
Undertake critical content hygiene and maintenance activities such as auditing reviewing archiving re-tagging and optimising content.
Commission relevant internal and external subject experts and third parties to develop review and produce content.
Write and communicate effective briefs to ensure successful production of content.
Support the Web Delivery Manager to effectively manage and coordinate the production of each piece of content to time to quality and budget.
Responsible for working with our Web Delivery Manager to optimise our flow of content work refine our content workflows and deliver efficiencies which will deliver value to the organisation and our customers alike.
Responsible for the provision of progress and performance reporting against agreed targets to Heads of Department and other relevant stakeholders.
Monitor the success of content produced to continuously learn and improve and undertake personal development to learn from external best practice and developments.
Ensure expectations of the business and its customers are understood and met.
Supporting the team to retrospectively review and improve content processes by instilling the concept of continuous improvement.

Stakeholders
Work closely with Product Managers Product Owners a range of Senior Stakeholders our outsourced development agency and our Web Operations team as well as internal departments including Security and Risk and GDPR.
Provide confidence to customers and stakeholders through; consistent timely excellent communication updates and reporting.

Other Responsibilities
Continuous professional development responsible for ensuring own ongoing professional development to meet existing and future organisational needs.
Technical writing amending and adapting specifications using our DITA tools

To be successful in this role you will need to demonstrate:

Essential Criteria
Excellent editorial skills to ensure the content is fit for purpose and meets quality standards.
Excellent experience of digital content production workflows and processes in a variety of agile / lean and scaled agile delivery structures and/or publishing environments with an outcome-focussed approach.
Excellent attention to detail to ensure the content meets quality standards.
Excellent written and verbal communication skills.
Demonstrable ability to scope source brief commission create drive innovate and review content solutions across a wide range of software technologies processes and platforms.
Structured thinking approach able to lead groups of people to break down and resolve complex and ambiguous problems in time-pressured environments recognising and balancing technical against operational and commercial factors.
Experience delivering in high-stakes and/or regulated environments.
High level of curiosity with a genuine passion for finding and implementing innovative solutions for business problems through technology.
Passion for continuous improvement in practice to increase product quality reliability and dependability.
Adept at conflict navigation and resolving interpersonal conflicts.

Desirable Criteria
Experience in digital or educational publishing.
A good understanding of how AQAs products are used by teachers in AQA centres.
Experience in managing and delivering digital projects or products.