Online Chat Assistant
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Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
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We are seeking a friendly responsive and detail-oriented Online Chat Assistant to provide real-time support to customers through our website and digital platforms. The ideal candidate will assist with product inquiries order support and general questions while representing our organic care brand with professionalism warmth and a commitment to sustainability.
Key Responsibilities
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Respond promptly to customer inquiries via online chat and messaging platforms
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Provide accurate information about organic products ingredients usage and benefits
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Assist customers with orders shipping status returns and exchanges
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Resolve customer concerns and escalate complex issues when necessary
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Maintain detailed and accurate chat records and customer
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Follow company communication guidelines and brand voice
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Support sales by recommending suitable organic products when appropriate
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Stay informed about company products promotions and sustainability practices
Qualifications & Skills
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High school diploma or equivalent (additional education is a plus)
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Previous experience in customer service live chat support or online assistance preferred
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Excellent written communication and typing skills
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Strong multitasking and problem-solving abilities
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Ability to remain calm and professional in a fast-paced environment
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Basic computer skills and familiarity with chat or CRM systems
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Passion for organic natural or eco-conscious products is an advantage
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
