National Account Manager

Pinnacle Propane LLC a leading provider in the propane industry is on the hunt for a dynamic and driven National Account Manager to join our growing team. If you are passionate about building relationships identifying new business opportunities and driving growth we want to hear from you!

Why Join Pinnacle Propane

At Pinnacle Propane we pride ourselves on delivering safety reliability and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential commercial and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team youll enjoy:

• Great Benefits: Including medical vision dental insurances amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The National Account Manager is a hunter-focused role responsible for prospecting landing and developing large multi-site national accounts. This position requires continuous outbound activity including cold calling prospecting and executive-level engagement to identify and close National Accounts. Once an account is secured the NAM owns the national commercial relationship ensuring centralized negotiations consistent pricing and terms coordinated expansions and contract renewals across multiple states and locations.

Essential Job Responsibilities

New Business Development

1. Actively hunt and prospect large multi-site multi-state customers.
2. Perform continuous outbound outreach including cold calling and targeted prospecting.
3. Identify and engage decision-makers at the executive procurement and operations levels.
4. Lead discovery qualification negotiation and closing of national account agreements.
5. Develop and execute annual strategic account plans outlining growth targets expansion opportunities and risk mitigation strategies for each national account.
6. Participate in ongoing training and industry forums to stay current on best practices in strategic account management and relevant market trends.

National Account Ownership

1. Own the national relationship once the account is closed.
2. Serve as the single point of accountability for the customer at a national level.
3. Build long-term executive relationships to ensure retention and growth.
4. Serve as the escalation point for complex customer issues coordinating with service operations and technical teams to ensure timely resolution and customer satisfaction.
5. Ensure all national account agreements comply with company policies legal requirements and industry regulations; maintain accurate records of contracts and communications.

Centralized Negotiations & Expansion

1. Liaise with internal teams regarding national pricing commercial terms and contract structures.
2. Ensure a single unified negotiation when customers add new locations.
3. Coordinate national expansions while avoiding fragmented local agreements.
4. Lead cross-functional project teams for major account implementations expansions or renewals ensuring alignment across sales operations legal pricing and marketing.

Contract Renewals & Retention

1. Centralize and manage national contract renewals.
2. Monitor account performance and consumption trends.
3. Proactively address churn risks across all locations.
4. Leverage CRM and analytics tools to track account health identify trends and forecast future needs; present actionable insights to leadership and cross-functional teams.

Cross-Functional Alignment & Team Liaison

1. Work closely with RAMs Service Centers Legal Pricing Operations and Marketing.
2. Ensure local execution aligns with national agreements and strategies.
3. Act as the quarterback for national accounts coordinating efforts across sales operations legal pricing marketing and customer service to deliver a seamless client experience.
4. Regularly convene cross-functional meetings to align on account strategies share updates and resolve issues.
5. Serve as the voice of the customer internally relaying client needs and feedback to relevant teams for continuous improvement.
6. Communicate internal constraints or changes (e.g. product updates policy shifts) back to the client in a transparent and proactive manner.
7. Provide guidance and support to local account managers (RAMs) service centers and field teams to ensure local execution aligns with national agreements.
8. Document and share lessons learned success stories and process improvements with peers and leadership to foster a culture of continuous improvement.
9. Participate in regular business reviews with internal teams to assess account performance identify risks and develop action plans for improvement.

Qualifications

Essential--

• Minimum of 2 years of B2B sales experience
• Demonstrated hunter mindset with comfort in cold calling and outbound prospecting
• Strong communication and negotiation skills
• Ability to manage complex multi-location opportunities
• Comfortable engaging with senior and executive-level stakeholders
• Proven ability to identify qualify and close multi-location national deals
• Experience with centralized contracting and national account management
• Commercial/financial literacy (pricing margin discounting forecasting)
• Program management across functions (Sales Operations Legal etc.)
• CRM fluency (Salesforce or similar)
• Data-driven decision-making
• High activity cadence and resilience
• Ownership mentality and proactive issue resolution
• Clear concise communication for executive audiences

Desirable--

• Experience in propane fuels energy or industrial B2B sales
• Strategic pricing and contract economics experience
• Renewal and expansion playbook development
• Partner/channel collaboration experience
• Advanced CRM/reporting skills
• Familiarity with sales process methodologies (e.g. MEDDICC BANT)
• Experience with contract lifecycle management tools
• Matrix leadership of virtual teams
• Change management experience
• Multi-state regulatory awareness
• Customer success orientation (governance QBRs scorecards)

Travel and Hours

• Up to 75% travel may be required within the assigned region.

Physical Demands

• Frequent talking hearing standing and walking.
• Occasionally lift up to 20 pounds.

If youre ready to bring your energy and expertise to Pinnacle Propane and make a meaningful impact we want to hear from you. Apply today to join a team thats passionate about delivering the best service and support to our customers and communities.

EEO Statement

Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.

Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email .

Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane and we will not be responsible for any fees associated with such submissions.