Customer Support Engineering

Description -

Job Summary

This role is responsible for leading functional project teams and guiding them to embed quality requirements processes and practices throughout the lifecycle of product development. The role ensures rigorous evaluation of product designs and production activities and reduces failure risks. The role leverages advanced subject matter knowledge to drive innovation integrate cutting-edge technologies and champion quality initiatives across various projects.

Responsibilities
Leads functional project teams of other quality engineers and internal and outsourced development and manufacturing partners.
Leads the team in design and integration of quality requirements processes and practices into the development design manufacturing and continuous improvement of products and solutions.
Expands relationships with internal and outsourced partners for quality product manufacturing and development.
Reviews and evaluates product and solution designs and production activities for potential quality issues.
Provides tangible feedback based on results and root-cause analysis and implements solutions to improve product quality and mitigate risk of failures.
Performs overall tracking and reporting of various quality related performance metrics.
Provides domain-specific expertise and product engineering leadership and perspective to cross-organization projects programs and activities.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization.
Applies advanced subject matter knowledge and contributes to other complex projects and exercises independent judgment in resolving business issues and establishing policies.
Provides mentoring and guidance to less-experienced staff members to set an example of quality engineering design and development innovation and excellence.

Education & Experience Recommended
Four-year or Graduate Degree in Industrial Engineering Manufacturing Engineering Electrical or Electronics Engineering or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in quality assurance reliability or a related field.

Preferred Certifications
NA

Knowledge & Skills
Agile Methodology
Auditing
Automation
Computer Science
Continuous Improvement Process
Corrective And Preventive Action (CAPA)
Data Analysis
Good Manufacturing Practices
ISO 9000 Series
New Product Development
Pharmaceuticals
Process Improvement
Product Quality (QA/QC)
Project Management
Quality Management
Quality Management Systems
Risk Management
Root Cause Analysis
Test Automation
Test Planning

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is$105050to$161800USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal