ServiceNow Developer

Seniority: Senior

Description:

We are seeking a skilled ServiceNow Developer to join a prominent fintech company in Canada and contribute to building a robust automation hub within ServiceNow.

Youll be instrumental in optimizing infrastructure provisioning processes and enhancing operational efficiency across the organization.

Responsibilities:

Platform Development & Configuration

• Design develop and customize ServiceNow applications modules and integrations using JavaScript Glide APIs Flow Designer Integration Hub UI Builder and other platform components.

• Implement and enhance core ITSM/ITOM/ITAM modules such as Incident Problem Change CMDB Service Catalog Service Mapping Discovery Hardware Asset Management (HAM) Software Asset Management (SAM) etc.

• Create complex client scripts business rules script includes UI policies UI actions and scheduled jobs.

• Build and maintain scoped applications and custom modules following ServiceNow best practices and coding standards.

• Support release version upgrades by addressing skipped records remediating deprecated functionality and ensuring compatibility across modules and integrated systems (e.g. SailPoint IIQ).

Solution Architecture & Design

• Translate business requirements into robust technical solutions that leverage native platform capabilities.

• Participate in solution design sessions providing technical expertise and recommendations.

• Ensure solutions meet security performance compliance and maintainability standards.

• Support implementation of CSDM CMDB data modeling Service Graph Connector integrations and data quality initiatives.

Integrations

• Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs MID Server Integration Hub spokes and event-based or scheduled data exchanges.

• Troubleshoot integration issues and ensure secure reliable data flow.

Platform Operations & Governance

• Maintain platform stability performance tuning and proactive issue detection.

• Support development lifecycle processes including branching code review automated testing and CI/CD pipelines.

• Contribute to platform governance coding standards and documentation.

• Mentor junior developers and guide best practices across the ServiceNow team.

Collaboration & Stakeholder Engagement

• Work with process owners product owners and business analysts to clarify requirements and evaluate solution options.

• Provide level-3 support for complex ServiceNow issues and enhancements.

• Communicate technical concepts to non-technical stakeholders effectively.

Requirements:

• 58 years of hands-on ServiceNow development experience in enterprise environments.

• Strong proficiency in JavaScript GlideScript Flow Designer and ServiceNow server/client-side scripting.

• Deep knowledge of core ServiceNow modules and capabilities (ITSM ITOM ITAM CMDB Service Catalog Discovery Service Portal/UI Builder Employee Center and Widgets).

• Experience with REST/SOAP integrations MID Server Integration Hub and API authentication mechanisms (OAuth Basic MTLS).

• Strong understanding of the CSDM data model CMDB architecture and service mapping.

• Experience with Agile/Scrum methodology and working in a sprint-based environment.

• Ability to document technical designs data flows and solution architecture.

Preferred Qualifications

• ServiceNow certifications such as:

  • Certified System Administrator (CSA)

  • Certified Application Developer (CAD)

  • ITSM ITOM Discovery CMDB Service Mapping or other specialty certifications

• Experience building custom spokes event-driven architectures or AI/ML-enabled ServiceNow features.

• Familiarity with DevOps Git ATF (Automated Test Framework) or CI/CD integration.

• Experience or familiarity with integrating vulnerability/security applications such as Vulcan/Tenable

• Familiarity with Jira/Atlassian integrations (Tempo Teams familiarity is a plus) connectors web hooks etc.

• Knowledge of ITIL v4 practices and enterprise service management processes.

• Experience with ServiceNow domain separation or multi-instance/multi-region environments.

Benefits

• Fully remote work arrangement as a contractor.

• Competitive salary in USD.

• 10 paid time off (PTO) days per year.

• 100% company-covered international certifications.

• Access to coworking spaces.

• English classes.

• Engaging team-building activities.

• Personalized gifts.

• Welcome kit.

• Referral programs.