IT Technical Support Specialist

Mulgrave - Australia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

About BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer BYD has created a broad range of battery-electric hybrid-electric and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

Based in BYDs Melbourne office in Mulgrave this role will support our IT System & Data Team. On offer is an IT Technical Support Specialist position and your day-to-day duties will include but not be limited to:

1. IT Infrastructure

Ensure office network connectivity and performance (Wi-Fi VPN LAN) including configuration management monitoring and troubleshoot network and firewall issues.
Participate in infrastructure upgrades deployments and lifecycle refreshes. Assist with deployment and configuration of hardware and software.
Contribute to disaster recovery planning documentation and failover procedures.
Participate in IT projects system upgrades and technology rollouts.

2. User Support

Prepare configure and deploy laptops for new starters coordinating with external vendors to ensure timely setup and delivery.
Work with HQ IT Support to troubleshoot issues related to laptops printers and peripherals.
Provide technical support for conference setup and resolve issues related to communication and conference equipment in meeting rooms and training rooms.
Assist with user account provisioning access management and permissions
Ensure meeting rooms and training rooms technology are maintained and fit for purpose.
Maintain the comms room.
Assist in troubleshooting issues related to HQ enterprise platform.
Maintain high-quality customer service with clear empathetic communication.

3. Enterprise IT platform

Configure and maintain Microsoft 365 services including Exchange Online Microsoft Teams SharePoint Online and OneDrive for Business.
Create modify and deactivate user accounts and groups. Assign and manage Microsoft 365 licenses and subscriptions of the enterprise platform.
Investigate service incidents outages and performance issues ensuring timely resolution.
Ensuring operational documentation is kept accurate and up to date.
Support cloud backups storage and security configurations. Manage backup jobs schedule and restore testing.

Key requirements:

Qualifications:

Bachelors degree in Information Technology Computer Science Information Systems or a related discipline.
Equivalent industry experience will be considered for candidates with strong practical capability.
Relevant certifications are highly regarded.

Essential:

Demonstrated experience in IT technical support service desk or desktop support roles within the environment.
Handson experience supporting Microsoft 365 including Teams SharePoint OneDrive and Exchange Online.
Experience troubleshooting network connectivity WiFi VPN LAN and basic firewall issues.
Experience supporting Windows operating systems laptops printers peripherals and conferencing equipment.
Familiarity with backup systems restore testing and basic disaster recovery procedures.
Familiarity meeting room technology
Ability to work with diversify stakeholders and support team from other countries. Bilingual in English & Mandarin strongly Desirable
Bilingual in English & Mandarin would be preferred.

HOW TO APPLY

If you believe you are a good fit for the role please dont hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything youve learned so far be challenged work together with industry leaders and be a part of a supportive and vibrant team then BYD is ready for you.

About BYD BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.As a leading battery-electric zero-emission vehicle (ZEV) manufacturer BYD has created a broad range of battery-electric hybrid-electric and inter...