Call Center Representative
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Job Location:
Kansas City, KS - USA
Hourly Salary:
USD 21 - 23
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are:
Polestar Plumbing Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company we specialize in providing trusted plumbing heating and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customersdelivering honest service expert guidance and lasting comfort for every home we visit. At Polestar your comfort is our priority.
Why Join Us:
- $21-$23 per hour
- PTO and Paid Holidays
- Comprehensive benefits package including matching 401K Medical Dental Vision Accidental & Critical illness coverages.
- Paid $15000 Life Insurance and Long-Term Disability coverage
What Youll Be Doing
- Answer incoming calls and respond to customer inquiries in a professional and efficient manner
- Schedule service appointments and dispatch technicians using industry-specific software
- Communicate effectively with customers technicians and internal teams to ensure timely service
- Handle service follow-ups warranty claims and customer complaints with a solutions-oriented approach
- Maintain accurate records of customer interactions jobs and billing details
- Provide support to field teams and assist with general administrative tasks as needed
Our 3 Step Hiring Process: At Polestar we know great talent moves fastand so do we. Our hiring process is designed to be quick efficient and candidate-friendly. If youre actively looking we can often complete the process within 2448 hours!
- Apply Submit your application online or via email with your resume and relevant details. ()
- Phone Screen If your experience is a match our team will reach outoften the same dayfor a brief phone interview.
- In-Person Interview If the phone screen goes well well schedule an in-person interviewusually within 24 hours. Youll meet with team members ask questions and learn more about working at Polestar.
Requirements:
- MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY. This is NOT going to be a Monday-Friday schedule
- Strong understanding of HVAC terminology services and scheduling practices
- Excellent communication and interpersonal skills
- Ability to work in a high-volume fast-paced environment
- Proficiency with dispatching and CRM software (e.g. Service Titan Housecall Pro etc.)
- Strong organizational skills and attention to detail
Location:
- 7252 W Frontage Rd Merriam KS 66203
Think youd be a great fit So do we! Come grow with us at Polestarapply now!
Polestar Plumbing Inc. is an equal employment opportunity and affirmative action employer.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
