Claims Coordinator RestorationConstruction

We are seeking a Claims Coordinator (Construction) to support our office located in Seattle WA. The Claims Coordinator is integral to our team focusing on the initial intake lead creation and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks ensuring efficient workflow and communication between different departments and external parties.

Role Responsibilities:

• Manage phone calls addressing initial inquiries and lead creation.
• Enter lead details into the DASH system recording customer information job details loss descriptions special instructions and affected areas.
• Interact with external participants for accurate insurance information recording.
• Assign leads to relevant stakeholders and manage timely follow-ups.
• Coordinate Estimator assignments and post-Performance Authorization uploads.
• Monitor compliance tasks including contact and inspection dates.
• Work with Business Development and Estimators for lead conversion scheduling inspections and executing Performance Authorizations.
• Support billing activities including invoice distribution.
• Maintain regular customer communication updating on progress and estimation processes.
• Create and maintain Dash Notes for internal communication regarding lead status and job assignments.

Role Qualifications:

• Construction Experience a plus.
• Strong communication and interpersonal skills.
• Proactive and solution-oriented approach.
• Excellent multitasking and organizational abilities.
• Familiarity with ADP Salesforce DASH Sage TimberScan and Coupa is a plus.
• Ability to work efficiently under pressure and meet tight deadlines.
• Detail-oriented and committed to accuracy in all tasks.

Why Join Kustom

• Culture That Inspires Teamwork integrity and a growth mindset fuel how we show up for each other and for the customers who rely on us
• Total Rewards Package Competitive weekly pay with a comprehensive benefits packaging including health dental vision 401(k) PTO and more
• Career Growth Opportunities Training mentorship and the chance to advance your career while enhancing your skills

Founded in 1968 Kustom has spent decades earning a stellar reputation as a nationally acclaimed industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial industrial and residential clients. Our legacy is built on innovative thinking meticulous attention to detail and a commitment to exceptional service ensuring that life and business continue smoothly for our clients nationwide.

At Kustom we unite experts who are driving the industry forward delivering positive life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If youre ready to help people navigate chaos with confidence we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances.

Subject to Federal State and Local laws regulations and/or ordinances applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location demonstrated job related skills knowledge experience education certifications etc.This job description is not intended to contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and/or responsibilitiesmay change at any time with or without notice.