Group and Event Travel Coordinator

About FCM Meeting and Events

Working for FCM Meetings & Events is all about bringing the world together one event at a time. Attending events is no longer just about getting together - its about reconnecting relinking and reopening the globe. Our shared culture creativity and systems with parent travel management company FCM means our clients receive the best of both worlds. Plus it means our people are offered award-winning work perks. We dont just think outside the box we dance around it. Join our team to work with the best of the best in a flexible collaborative events agency.#

About the role

As a Group and Event Travel Coordinator you will be responsible for delivering exceptional end-to-end service to multi-corporate clients within FCM Meetings & Events. Working as part of a small specialist team you will manage group travel and event-related travel requirements ensuring every client experience is professional proactive and aligned with FCM operational standards.

You will act as a key point of contact for clients and suppliers coordinating group air travel venue sourcing support and complex group requirements. The role requires excellent organisational skills the ability to manage multiple requests under pressure and a strong focus on meeting service level agreements turnaround times and commercial targets.

In addition to customer delivery you will contribute to business productivity by maximising preferred suppliers working towards KPIs and following FCM systems and processes. You will also be encouraged to actively develop your skills engage with internal communications and continuously improve your knowledge of FCM products technology and meetings & events services.

About you

You are a customer-focused travel professional with experience or strong knowledge of travel coordination ideally within group or events travel. You take pride in delivering outstanding service and building trusted relationships with clients and suppliers. You are organised adaptable and able to thrive in a fast-paced environment where priorities can change.

You are confident communicating clearly and professionally able to listen carefully to client requirements and translate them into effective solutions. You are commercially aware target driven and comfortable working towards KPIs while maintaining high service standards.

You are proactive in your own development open to learning new systems and processes and motivated to continuously improve. You work well as part of a team demonstrate attention to detail and are comfortable using travel technology and systems to deliver accurate and efficient outcomes.

Key experience and skills include:

• Experience or knowledge of arranging travel (essential)

• GDS experience (essential; Amadeus desirable)

• Group travel and/or venue sourcing experience (desirable)

• Strong customer service background

• Excellent time management communication and organisational skills

Whats in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

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