Document Control and Customer Service Executive

Singapore - Singapore

Monthly Salary: SGD 2800 - 3200

Experience Required: 1-3years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role:

You will be facilitating immigration work mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

Understand clients backgrounds and write cover letters to best present their profiles

Ensure high work accuracy is delivered in all applications to the government bodies

Provide exceptional customer experience and maintain high standards of service

Attend to clients queries and the completion of the formalities during and after post-submission within Companys response time

Updating and maintaining respective tracking sheets accurately in an organized and timely manner

Any other duties assigned by Management

Requirements:

Minimally Diploma qualification in hospitality mass communication logistics or equivalent

Strong communication skills with Chinese client and good written English skills

Prior client management experience is required

Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

No prior immigration experience is required as on-the-job training will be provided.

Good time management skills & must be able to handle a high volume of digital documents

Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

Required Skills:

Document Control and Customer Service Executive

Required Education:

degree / diploma

Role: You will be facilitating immigration work mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our ...