Commercial Service Support AdministratorDispatcher Romania
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Imagine yourself
- Doing meaningful work that makes an everyday impacton the world around you.
- Growing your expertiseand expanding your skillset with every project.
- Owning your ambitionand fuelling your career growth.
At Hach a Veralto company we ensure water quality for people around the world and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster simpler greener and more informative. We accomplish this through teamwork customer partnerships passionate experts and reliable easy-to-use solutions.
As part of our team and the broader Veralto network youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes of climate change and global health were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: is our Why: Evolving for Tomorrow
We offer:
- Flexible working hours
- Competitive Salary
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Coaching and development opportunities
The Service Dispatcher/Administrator interacts with customers over the phone or via email to identify service-related needs and determine appropriate action or escalate for further review. Mainly schedule on site service visits done by Hach service Field team for preventive maintenance and reactive repairs or arrange bench service performed in Hach Service Center in Dusseldorf.
May also provide respond for other customer needs including shipments billing warranty issues basic product inquiries documentation and reaction on customer complaints.
This position will be responsible for Romania and occasionally for Bulgaria. It is a hybrid role with one day working from home and will be based in our Bucharest office.
In this role a typical day will look like:
- Communication with customers via phone and email
- Identification of customer needs and providing appropriate solutions
- Creating schedules for Field service team to provide preventative and ad-hoc services to customers. Ensuring service execution with defined KPIs such as on-time delivery
- Supporting of Material Supply for Field Service team
- Activating contracts in our Service Software to ensure optimized preventative maintenance visit plans
- Arranging shipments for customer devices where bench service is needed
- Enabling efficient service visits by filling required forms/permits for Field Service team
The essential requirements of the job include:
- Fluent Romanian language English will be company language.
- Dispatching experience would be advantageous but not critical
- Understanding service work and customer interactions
- Proven communication skills
- Confident use of PC and software (Office package).
About Hach
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
We’re focused on ensuring water quality for people around the world by making water analysis better – faster, simpler, greener and more informative. Since our founding we have led the industry in developing innovative solutions to help our customers analyze their water more efficientl ... View more
