Patient Financial Services Coordinator

Wausau, WI - USA

Hourly Salary: $ 22 - 26

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Full Time Patient Financial Services Coordinator

Description: The Patient Financial Services Coordinator plays a vital role in supporting the financial well-being of our patients while ensuring the clinic maintains healthy and accurate accounts receivable. This position is responsible for managing patient balances coordinating payment arrangements resolving billing inquiries and guiding clients through financial conversations with empathy and addition this role supports the accurate setup and coordination of patient financial accounts including insurance sequencing and verification to help prevent billing issues before they occur. This role also includes overseeing the escalation process for unpaid balances including preparing accounts for collections in alignment with clinic policies.

Duties and Responsibilities:

Review patient accounts regularly to identify outstanding balances and initiate appropriate follow-up.
Coordinate patient financial accounts to ensure accurate setup including correct designation of primary and secondary insurance coverage
Review insurance information for completeness and consistency identifying and correcting discrepancies that may impact billing or patient responsibility
Contact clients via phone email and mail regarding overdue balances payment options insurance denials or coverage concerns
Clearly and compassionately explain billing statements insurance EOBs coverage determinations and patient financial responsibility.
Assist in resolving insurance-related account issues by coordinating with internal billing staff and front-office teams as needed.
Establish and monitor payment plans following up on missed payments and plan adherence
Coordinate with the billing team to identify accounts requiring escalation or additional review
Prepare delinquent accounts for third-party collections ensuring thorough documentation and compliance with clinic policies
Serve as the primary point of contact for collection agency communication and account handoffs
Respond to patient inquiries with professionalism maintaining a focus on resolution clarity and support
Generate and distribute monthly billing statements and final notices as needed
Maintain accurate and timely documentation of all communications and account activity within the EHR and billing systems
Ensure compliance with HIPAA financial privacy laws and ethical billing practices
Other duties as assigned

Qualifications:

High school diploma or equivalent; associates degree in business healthcare administration or related field preferred
2 years of experience in healthcare billing patient accounts or medical collections
Understanding of insurance processes patient responsibility and billing workflows
Experience working with EHR and billing systems; familiarity with reporting and account reconciliation
Excellent written and verbal communication skills with a high level of professionalism and empathy. Working knowledge of Microsoft Office and Google products (Documents Sheets etc.)
Ability to work effectively both independently and as part of a team
Willingness to work occasional overtime

Benefits:

Starting pay $22.00 - $26.00 per hour
Healthcare Benefit Package Including Dental Vision STD LTD and Retirement Plan Options
Supportive and collaborate team environment & Opportunities for advancement and leadership
Paid Time Off (PTO) and Holidays

*In accordance with legal requirements and company policies successful candidates for this position will be required to complete the form I-9 Employment Eligibility Verification as part of the BHC Onboarding Process*

Required Experience:

Job Title: Full Time Patient Financial Services CoordinatorDescription: The Patient Financial Services Coordinator plays a vital role in supporting the financial well-being of our patients while ensuring the clinic maintains healthy and accurate accounts receivable. This position is responsible for ...

Job Title: Full Time Patient Financial Services Coordinator

Duties and Responsibilities:

Review patient accounts regularly to identify outstanding balances and initiate appropriate follow-up.
Coordinate patient financial accounts to ensure accurate setup including correct designation of primary and secondary insurance coverage
Review insurance information for completeness and consistency identifying and correcting discrepancies that may impact billing or patient responsibility
Contact clients via phone email and mail regarding overdue balances payment options insurance denials or coverage concerns
Clearly and compassionately explain billing statements insurance EOBs coverage determinations and patient financial responsibility.
Assist in resolving insurance-related account issues by coordinating with internal billing staff and front-office teams as needed.
Establish and monitor payment plans following up on missed payments and plan adherence
Coordinate with the billing team to identify accounts requiring escalation or additional review
Prepare delinquent accounts for third-party collections ensuring thorough documentation and compliance with clinic policies
Serve as the primary point of contact for collection agency communication and account handoffs
Respond to patient inquiries with professionalism maintaining a focus on resolution clarity and support
Generate and distribute monthly billing statements and final notices as needed
Maintain accurate and timely documentation of all communications and account activity within the EHR and billing systems
Ensure compliance with HIPAA financial privacy laws and ethical billing practices
Other duties as assigned

Qualifications:

High school diploma or equivalent; associates degree in business healthcare administration or related field preferred
2 years of experience in healthcare billing patient accounts or medical collections
Understanding of insurance processes patient responsibility and billing workflows
Experience working with EHR and billing systems; familiarity with reporting and account reconciliation
Excellent written and verbal communication skills with a high level of professionalism and empathy. Working knowledge of Microsoft Office and Google products (Documents Sheets etc.)
Ability to work effectively both independently and as part of a team
Willingness to work occasional overtime

Benefits:

Starting pay $22.00 - $26.00 per hour
Healthcare Benefit Package Including Dental Vision STD LTD and Retirement Plan Options
Supportive and collaborate team environment & Opportunities for advancement and leadership
Paid Time Off (PTO) and Holidays

Required Experience: