Patient Services Representative

.Your experience matters

At Highpoint Sumner Family Wellness Gallatinwe are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary

Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in check-out scheduling and managing telephones and messages. Collects and posts co-pays deductibles and past due patient balances at the time of service

Qualifications & Requirements:2 years Medical Office experience Preferred Experience with Medical Referrals

Essential Functions:Functions Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists imaging rehabilitation services physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients clinical and front office personnel should a patient call or be present within the office. Handles information requests including reviewing files and records answering inquiries and responding to incoming work requests. Greets visitors and communicates with patients and providers. Checks patients in and completes the intake process to include insurance verification and updating demographic information. Collects appropriate co-pays and communicates any financial liability to the patient. Organizes and sets up appointments for some of the providers as needed. Follows up on special function needs. Performs electronic chart pre-load process. Also scans documents to the patient electronic chart. Performs administrative or clerical duties as assigned including filing reception scheduling and data entry . Nonessential Functions Performs other duties as assigned

Education: Minimum Education High school diploma or equivalent

EEOC Statement:

Highpoint Sumner Family Wellness Gallatin is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.