Client Host London

London - UK

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Client Host - JLL London - City/Canary Wharf/Soho

We are looking for a Client Host to join the Corporate Real Estate Team located in London. Reporting directly to the Client Host Supervisor the successful candidate will be the first point of contact for all Front of House related queries for 3 London sites oversees a wide range of services and is a crucial part in making sure we delivery our service delivery model with excellence.

Responsibilities of the Client Host will include

Covering JLLs Front of House and Reception services across our 3 London corporate office Soho City and Canary Wharf.
Daily walkthrough of the public areas and client-facing meeting rooms to identify any issues and faults that require attention.
Welcoming of all guests and visitors facilitating office tours and providing information on the available facilities as and when required.
Meeting room management ensuring meeting rooms are up to JLLs standards at all times.
Overseeing on-site meeting and event execution ensuring meeting rooms are ready and set up on time and in accordance with pre-booked requirements.
Ensuring all meetings and events meet JLLs quality standards and comply with health and safety regulations.
Providing AV and video conferencing support within the managed demise including reporting any faults with the relevant departments and taking ownership for a timely resolution of those.
Office access management to include visitors contractors and on-site parking (if applicable).
Managing any content (both digital via our digital signage system X20 and manually) displayed across the assigned demise ensuring these are up-to-date and in line with JLLs branding guidelines.
Develop and maintain strong relationships with corporate clients internal operational departments and other stakeholders.
Continuously assess client feedback and implement improvements to enhance service quality.
Ensuring all bookings entered into the meeting and event management system are made in accordance with the departmental procedures.
Providing virtual cover and support for other London and UK regional offices to cover lunch breaks holidays and / or sickness.
Acting as a Fire Warden for JLLs London offices.
Complying with JLLs Front of House Standard Operating Procedures.

The ideal candidate will have

Experience of working within a corporate or hospitality environment.
Knowledge of facilities and / or office management would be beneficial.
Exceptional organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills with a client-focused approach.
A proactive problem-solving attitude with the ability to work under pressure.
Independent and self-managing worker whilst also being a strong team player to ensure the team is working towards the same goals.
Confident telephone manner and excellent oral and written communication skills.
Proficient in Microsoft Office Suite including Word Excel and Outlook.
Ability to quickly learn and navigate new software and technologies.
A highly motivated self-starter who gets things done.
A team player who also has the confidence and ability to work autonomously.
Detail and solution focused with a can-do attitude and a sleeves rolled up mentality.
Bring in their own unique perspective and personality to guide our clients.
A people person with fantastic interpersonal and communication skills both verbal and written.
A certified First Aider not a mandatory requirement but would be beneficial.

Location:

On-site London GBR

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...

JLL empowers you to shape a brighter way.

Client Host - JLL London - City/Canary Wharf/Soho

Responsibilities of the Client Host will include

Covering JLLs Front of House and Reception services across our 3 London corporate office Soho City and Canary Wharf.
Daily walkthrough of the public areas and client-facing meeting rooms to identify any issues and faults that require attention.
Welcoming of all guests and visitors facilitating office tours and providing information on the available facilities as and when required.
Meeting room management ensuring meeting rooms are up to JLLs standards at all times.
Overseeing on-site meeting and event execution ensuring meeting rooms are ready and set up on time and in accordance with pre-booked requirements.
Ensuring all meetings and events meet JLLs quality standards and comply with health and safety regulations.
Providing AV and video conferencing support within the managed demise including reporting any faults with the relevant departments and taking ownership for a timely resolution of those.
Office access management to include visitors contractors and on-site parking (if applicable).
Managing any content (both digital via our digital signage system X20 and manually) displayed across the assigned demise ensuring these are up-to-date and in line with JLLs branding guidelines.
Develop and maintain strong relationships with corporate clients internal operational departments and other stakeholders.
Continuously assess client feedback and implement improvements to enhance service quality.
Ensuring all bookings entered into the meeting and event management system are made in accordance with the departmental procedures.
Providing virtual cover and support for other London and UK regional offices to cover lunch breaks holidays and / or sickness.
Acting as a Fire Warden for JLLs London offices.
Complying with JLLs Front of House Standard Operating Procedures.

The ideal candidate will have

Experience of working within a corporate or hospitality environment.
Knowledge of facilities and / or office management would be beneficial.
Exceptional organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills with a client-focused approach.
A proactive problem-solving attitude with the ability to work under pressure.
Independent and self-managing worker whilst also being a strong team player to ensure the team is working towards the same goals.
Confident telephone manner and excellent oral and written communication skills.
Proficient in Microsoft Office Suite including Word Excel and Outlook.
Ability to quickly learn and navigate new software and technologies.
A highly motivated self-starter who gets things done.
A team player who also has the confidence and ability to work autonomously.
Detail and solution focused with a can-do attitude and a sleeves rolled up mentality.
Bring in their own unique perspective and personality to guide our clients.
A people person with fantastic interpersonal and communication skills both verbal and written.
A certified First Aider not a mandatory requirement but would be beneficial.

Location:

On-site London GBR

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

JLL

Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.

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