IT Helpdesk Technician

Maple Lake, MN - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities

Help Desk Support and Management

- Provides timely and professional technical support via phone email ticketing system and in-person for desktop laptop mobile devices and peripherals.
- Manages and supports Microsoft Intune for device enrollment configuration application deployment compliance policies and mobile device management (MDM).
- Offers hands-on support for handheld/mobile devices Android and iOS (smartphones tablets scanners etc.) including setup troubleshooting and OS/app updates.
- Diagnoses and resolves hardware software network and printer issues.
- Assists with user account management in Active Directory Office 365 and other enterprise systems.
- Document incidents resolutions and procedures in the ticketing system.
- Participate in an on-call for after-hours support.
- Collaborate with senior IT staff on projects system upgrades and process improvements.
- Maintain inventory of IT equipment and software licenses.

Required Experience:

Job ResponsibilitiesHelp Desk Support and ManagementProvides timely and professional technical support via phone email ticketing system and in-person for desktop laptop mobile devices and peripherals.Manages and supports Microsoft Intune for device enrollment configuration application deployment com...