Field Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Field Service Engineer Technician Assembly Tools

Location: Hybrid position in Hampton NJ West Coast Mid-West Region

About Us

Imagine a company with technology leadership of over 160 years yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees customers shareholders and the planet. We produce innovative and mission-critical flow creation and life science technologies from compressors to precision handling of liquids gasses and powers to increase industrial productivity efficiency and sustainability. Supported by over 80 brands our products are used in various end-markets including life sciences food and beverage clean energy industrial manufacturing infrastructure and more. Across the globe were driving growth with an entrepreneurial spirit and ownership mindset. Learn more at and join us to own your future.

Job Summary

The Field Service Engineer Technician in the Power Tools and Lifting division is responsible for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business collaborating with service coordination and managing a Field Service Technician team that installs repairs and maintains all PTL products in the field. The Field Service Engineer has responsibility for installation maintaining troubleshooting and repairing assembly tools and related systems at customer sites.

Responsibilities

• Install and configure assembly tools and systems according to specifications. Perform start-up and operational checks to ensure proper functionality.
• Provide on-site technical assistance and training to customers. Diagnose and repair mechanical electrical and software issues on assembly tools.
• Conduct preventive maintenance to minimize downtime and extend equipment life.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads quotes and requests for proposals.
• Maximize cash flow by ensuring service reports and invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely managing expense budgets and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

Basic Qualifications

• High school diploma or GED required
• Associates or Bachelors degree in engineering engineering technology mechanical/electrical systems or equivalent from a four-year college or university preferred or an equivalent combination of education and experience required.

• Hands-on experience with assembly tools or industrial equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Valid drivers license and willingness to travel within the region.

• Associates or Bachelors degree in engineering engineering technology business or equivalent from a four-year college or university preferred or an equivalent combination of education and experience required.
• Must possess a valid drivers license for a minimum of 12 months with no major or frequent traffic violations including but not limited to: DUI in the previous 5 years Hit & Run License Suspension Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment exposure to extreme weather conditions precarious places and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands fingers walking stooping and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

Travel & Work Arrangements/Requirements

Frequent regional travel to customers is required which may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided.

Key Competencies

• Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with handheld computer (i.e. Smartphone iPad) and network bases.

• Advanced verbal/written communication skills
• Advanced customer service skills including conflict resolution communication negotiation etc.

What We Offer

At Ingersoll Rand we embrace a culture of personal ownership taking responsibility for our company our communities and our environment as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans dental and vision coverage as well as wellness programs. Additionally we provide life insurance a robust 401(k) plan paid time off and even an employee stock grant among other offerings. These benefits are our commitment to you so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit .

Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit .