Network Support Engineer

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries we are transforming the way LTE/5G and Starlink technology is used for connect branches remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia Malaysia Netherlands UK and United States Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story our secret sauce is our people: our creativity hands-on attitude and our willingness to go above and beyond for our customers are what keep us growing hence continuously looking for new colleagues to join and be part of our journey.

Network Support Engineer

In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown significantly globally were expanding the Global Customer Support (GSC) team in Arnhem with additional Network Support being part of the larger network team. You will be working closely with our Global Head of Customer Support in Malaysia as well as our Manager Support in Arnhem.

Whats on your plate

• Provide technical expertise including installations troubleshooting deployment and configuring routers and other wireless network equipment
• Develop and maintain comprehensive documentation associated with the implemented network
• Managing technical testing and virtual global support via different messaging apps based on clients location
• First line of support for our global enterprise customers through voice calls emails and tickets
• Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
• Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
• Providing on-demand technical support via remote and joining troubleshooting conference calls when required
• Collaborating with other network support engineers most likely from different time zones to solve network malfunctions

If you-

• have a good understanding of IP networking fundamentals and routing protocols
• have problem-solving skills on basic network issues
• have Cisco/Juniper certifications (a great advantage but not a must)
• have knowledge of Peplink HP Aruba switching
• have knowledge on WiFi products like Extreme or other related brands will be advantageous
• can communicate clearly and professionally in English verbally and in writing. Spanish is very advantageous
• are proactive adaptable and a team player and has no problems assisting customers over the phone
• are able to work on the following schedule 1) 8:00 AM to 4:00 PM or 2) 2:00 PM to 10:00 PM
• 40 hours a week 5 days a week which can include Saturdays and Sundays
• have the willingness to learn and takes ownership of customers issue from start to finish
• are a critical thinker

... wed love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

Youll be-

• Part of a global professional team of networking solution experts
• Given the opportunity to make a difference in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a destination workplace: work with great managers in an ideal workplace while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

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