Defense and GovernmentTravel Consultant Team Leader onsite Ft Bragg NC

Fort Bragg, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lets grow together.

The defense & government travel industry is bouncing back strongly after the pandemic promising to be bigger more exciting and innovative than ever before. If youre looking to learn and grow in your career on the frontline of this exciting industry well be there to support your journey and give you all the tools you need to excel.

The experience and attributes were looking for in new team members include:

Experience

o University or Bachelor Degree or equivalent work experience

o 5 years of relevant work experience

o Contact center experience preferred

o Travel industry experience preferred

Knowledge skills and abilities (KSAs)

o Excellent travel industry knowledge

o Expert in GDS and other booking tools used by CWT

o Specialist skillset and/or subject matter expertise in more than one area.

o Demonstrate a pro-active and can do solution-driven approach

o Ability to communicate/interface with all levels of the organization horizontally vertically cross-functionally and globally

CWT accepts Military experience/certifications as a substitute for some requirements.

Whats in it for you

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over but just in case here are a few extra important details you probably want to know:

Hands-on paid training

Competitive compensation including shift differentials referral bonuses and supplier incentives

3 weeks of vacation 14 days of paid holidays and 7 days of sick leave each full year

Both on-site and home-based positions available

Flexible working options: Full-time part-time nights and weekends

Medical/dental/vision

Employee discounts and supplier incentives

Employee Assistance Program & Employee Resource Groups

Because this position is directly with our United States Federal Government client the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally you will be subject to a company and government background investigation including acriminal history and credit record review.

To the extent this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT then the individual is required to adhere to all government-required and/or company-mandated information security policies and regulations. The individual is also required to take all Information Security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Do you love to help people like to solve problems and enjoy working in a dynamic environment If the answer is yes we should talk.

Many of the worlds best-known and biggest companies and governments around the globe rely on CWT to keep their people connected anywhere anytime anyhow by providing an efficient safe and secure business travel experience.

Be at the heart of our business

As a Team Leader you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before during and after their official travels. Through our winning combination of outstanding people and innovative technology were focused on ensuring that the travel experience of our customers is unforgettable from start to finish for all the right reasons.

And as part of theTraveler Experience Defense & Government organization youll be at the forefront of providing that exceptional experience.

This includes back-office work such as ARC/BSP refunds Glory BackOffice/Accounting rejects credit card processing commissions etc

and/or mid-office work such as AQUA/local system rejects and vendor messages manual ticketing and fulfilment queue management queue teams quality control ticket issuance (i.e. exchange desk) and post-booking actions

Will have specialized knowledge in at least one area.

On a day-to-day basis you will:

Manage the daily workflow of the team

Supervise develop & motivate the team members

Ensure all deliverables and SLAs are being met

Drive teamwork in aiming for even distribution of workload

Uses specialized expertise to assist Traveler Experience teams by completing and ticketing reservations via multiple channels.

Resolve errors in reservations to complete the booking processes.

Will function as an SME with specific process or product knowledge and/or serve as the Traveler Experience point of contact for specific knowledge areas.

Will serve as point of contact for first-level escalations for the team

Sound exciting Welcome to a culture of caring

Joining CWT means becoming part of a collaborative close-knit global community. Our people first ethos starts with our colleagues. As a member of the CWT team youll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and thats reflected in the atmosphere in our offices remote teams and contact centers and the dynamic between colleagues. Our people want to be here which explains the long careers of so many of our colleagues.

Speaking of longevity CWT has been in the travel industry for 150 years (and counting). Were proud of our history and even more excited about where were going next: the corporate travel industry is bouncing back strongly after the pandemic promising to be bigger more exciting and more innovative than ever before.

We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

As the U.S. military and government division ofCWT CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal employ a team of more than 700 associates throughout 180 locations in 8 countries and U.S. territories. Though our offices are spread across the world we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

Required Experience:

Contract

Lets grow together.The defense & government travel industry is bouncing back strongly after the pandemic promising to be bigger more exciting and innovative than ever before. If youre looking to learn and grow in your career on the frontline of this exciting industry well be there to support your jo...