Senior Delivery Manager

Toshiba Global Commerce Solutions is seeking a Senior Delivery Manager. The Senior Delivery Manager oversees multiple program managers across a portfolio of complex software programs ensuring consistent delivery discipline strong leadership and predictable outcomes. This role enforces the delivery operating model drives alignment across Engineering QA Product and Client Delivery and ensures each program executes with clarity urgency and accountability. The Sr. Delivery Manager leads leaders developing program and project leaders strengthening program execution and representing Delivery with maturity judgment and executive presence.

Qualifications

• Bachelors degree or equivalent work experience required Computer Science Engineering or related technical fields preferred.
• 1012 years in software delivery program management or engineering with hands-on experience in development testing or production support.
• Experience managing program managers and leading multiple complex software programs simultaneously.
• Proven background in retail tech POS SaaS or enterprise systems requiring high uptime and operational resilience.
• Strong grounding in SDLC Agile delivery CI/CD DORA metrics DevOps and release planning.
• Skilled in risk management escalation leadership RCA and stabilizing at-risk programs.
• Proficient in delivery tooling (Jira Confluence Smartsheet MS Project) and data-driven reporting.
• Executive presence: crisp communicator calm under pressure strong judgment and decision-making.
• PMP SAFe CSM or similar certifications preferred.

Responsibilities

1. Program Delivery & Execution

• Lead delivery oversight across multiple programs ensuring clear plans accurate forecasts and reliable plan-vs-actual execution.
• Drive rigor around RAID ownership milestone readiness release planning and quality gates.
• Stabilize at-risk (red/yellow) programs through structured recovery plans daily accountability and decisive escalation.
• Ensure predictable delivery across all programs through disciplined follow-through and early issue detection.

2. Cross-Functional Leadership

• Align Engineering QA Product Client Delivery and Support to drive delivery plans.
• Remove blockers across teams and enforce ownership accountability and timely decision-making.
• Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting.
• Represent Delivery Leadership in executive and client forums providing clarity maturity and a calm authoritative presence.

3. Governance Rhythm & Standards

• Ensure programs consistently follow delivery rhythms: regular program reviews status updates RAID maintenance and decision logs.
• Validate the quality accuracy and completeness of program artifacts: plans risks communications metrics and executive updates.
• Enforce adherence to SDLC practices release management processes and delivery governance across assigned programs.
• Establish and maintain high standards for communication escalation hygiene and stakeholder engagement.

4. Communication & Escalation Management

• Ensure no surprises communication to clients and executives through proactive risk and issue escalation.
• Coach program and project leaders on communication: clear problem statements impact definition and action-oriented next steps.
• Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment.
• Improve communication quality across programs raising the bar for clarity brevity and completeness.

5. Quality Technical Insight & Operational Excellence

• Partner with QA and Engineering to ensure test readiness defect management discipline and stable release cycles.
• Review and strengthen root cause analyses ensuring meaningful corrective actions and follow-through.
• Leverage quality data DORA metrics and delivery insights to drive continuous improvement and reduce rework or instability.
• Promote observability DevOps practices and operational maturity across program delivery.

6. Leadership & Team Development

• Lead and coach program and project management teams elevating their judgment communication planning discipline and leadership presence.
• Set clear expectations reinforce accountability and develop talent through direct feedback and structured guidance.
• Build a high-performing delivery culture grounded in ownership urgency clarity and measurable outcomes.
• Act as a trusted leader who models stability and decision-making during ambiguity escalations or change.

Success Measures

• Predictable delivery across programs with commitments met risks surfaced early and clear timely communication to stakeholders.
• Steady forward progress on all programs with timely decisions clear next steps and consistent follow-through.
• Continuous improvement in team performance reflected in strong planning clear communication and high ownership of RAID status and delivery rhythms.
• Early identification of risks and issues reducing late surprises and improving stability during releases and major milestones.
• Consistent application of delivery governance including high-quality plans accurate forecasts maintained governance and reliable operating rhythms.
• Strong cross-functional alignment reducing rework miscommunication and handoff gaps between Engineering QA Product and Delivery.
• Improved delivery quality and readiness indicated by cleaner releases fewer reopens clearer test readiness and better DORA/quality metrics.
• Credible and calm delivery leadership presence in client and executive forums with concise communication and strong judgment.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

**Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical dental & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)