Senior Product Manager Customer Communications
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Job Summary
We deliver progress. What youll do and how you will make an impact.
You will be responsible for delivering a personalised predictive experience that delivers the right message through the right channel at the right time.
Your responsibilities will include:
- Strategic Transformation: Leading the shift from infrastructure-focused delivery to a customer-centric experience model.
- Omni-Channel Orchestration: Defining the roadmap for a unified strategy across letters email chat push and in-app to ensure a single voice.
- Platform Curation: Strategically managing the comms ecosystem by balancing internal services with best-in-class third-party tools.
- Internal Self-Serve Enablement: Developing intuitive templating and orchestration tooling to allow other teams to launch communications independently.
- AI-Driven Personalisation: Partnering with Data Science to operationalise Next Best Action (NBA) models.
- Experimentation Leadership: Establishing a test and learn culture through rapid A/B testing and multivariate experimentation.
- Budget & Vendor Management: Taking full ownership of the communications budget and spend optimisation for third-party partners.
We work together. Your team and the people you will work with...
Your team and the people you will work with make the impact possible. Sitting within the Customer Experience pillar you will act as the bridge between technical capabilities and business needs. You will partner closely with Engineering Data Science and Marketing to solve complex problems in a high-trust environment. You will also empower Marketing Operations and Operations teams by providing the tools they need for rapid campaign execution and critical service communications that drive account health.
Qualifications :
To thrive in this role your technical toolkit and experience should include:
- Full-Stack Product Thinking: Experience managing products that involve both complex back-end infrastructure and high-visibility front-end customer experiences.
- Omni-Channel & MarTech Expertise: Deep understanding of modern communication platforms across a diverse mix of digital and physical channels.
- Strategic Build vs. Buy Decision Making: Experience evaluating third-party vendors and integrating them into a cohesive internal ecosystem.
- Data-Driven Leadership: Proficiency in using behavioural data and predictive modelling to create personalised customer journeys.
- Change Management: Experience leading digital transformations and migrating legacy systems to modern technology stacks.
Additional Information :
So why pick UW
Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. Well share it during your first conversation.
- Flexible working remote-first and the option to work a 4 day week. You can also work from anywhere 3 weeks each year.
- Work-from-anywhere policy for up to 2 weeks per year.
- Discounts on our services and a free Cashback Card.
- Matched-contribution pension scheme and life assurance up to 4x salary.
- Family-friendly policies designed to help you and your family thrive.
- Discounted private health insurance Employee Assistance line and free Virtual GP.
- Belonging groups helping shape an inclusive future.
- Sabbaticals to reset and learn new stuff after a few years in the business
- A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles
Apply here!
Youve got this far... Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!
Claire Fennell will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.
We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
From a pub in Henley back in 96, to an award-winning business with over a million customers weve come a long way. For over 20 years weve been putting money back into peoples pockets through our unique utilities bundles. We take pride in delivering simple yet powerful services t ... View more
