Digital Customer Succes Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
Our mission
We turn data into better healthcare. With our insights we make healthcare more affordable and better and we improve the patients and clinicians experience.
Your team
The newly founded Digital CSM team is part of the Customer Success team and focuses heavily on driving adoption and customer satisfaction of the lower revenue LOGEX customers across all our business units & geographical markets. LOGEX is growing challenging the Customer Success team in optimally supporting a large portfolio of customers. As Digital Customer Success Manager youll be pivotal in driving our growing portfolios success by creating smart scalable ways to serve and retain customers.
Your impact and responsibilities
The Digital CSMs will manage a large portfolio and are the point of contact for these customers to navigate the various groups within LOGEX that help drive adoption and value with LOGEX tools. Digital CSMs have a high level of Customer Focus and a drive for helping many different types of customers find value with their data analytics needs. The digital CSM is a newly created position at LOGEX offering you the unique opportunity to shape the role and contribute to building the team and its activities from the ground up.
Work regularly with customers to ensure the highest chances for success.
Understand and drive adoption and usage of our solutions .
Develop and implement the digital customer success strategy at LOGEX and continuously enhancing our digital customer success activities in a scalable way.
Collaborate internally with other teams (Sales Customer Support Product and Technology Services Marketing) to identify the fastest path for a customer to reach success.
Understand and report regularly on the comprehensive list of customers and speak to both the success stories as well as the problem areas.
Using the internal tooling appropriately to guide a customer through their journey toward adoption.
Understand on a high level what the LOGEX products do and how they can provide value to a customer
Provide or schedule activation and/or product training conduct customer check-ins identify opportunities to expand relationships that require an elevated level of influence over the customer lifecycle through and post renewal.
Job requirements
Your profile
Applicants for this role need to be passionate about customer interactions and understanding customer needs.
Action oriented can- do attitude. Willing to bring our customers and LOGEX to the next level.
Strategic mindset: Ability to proactively identify risks and opportunities connect product value to customer business outcomes and influence decision-making.
Background needs to be in customer focused roles including customer success account management customer support product management sales and marketing.
1tomany communications capability: Experience with webinars group onboarding email sequences community engagement and scalable training formats.
Strong data fluency high interest in data literacy data visualization and databases and broad ave a broad technical knowledge and experience.
Relevant Masters degree; marketing
Fluency in English and Dutch are must-haves. Fluency in German is a plus.
Located in (area of) Amsterdam or Hamburg
Why LOGEX
Healthcare today is more customized and effective than ever before. However these improvements come at a higher cost and complexity. The burden of healthcare spending weighs heavily on the economy while the large number of options from which doctors and patients can choose creates uncertainty and leads to unacceptable variations in clinical outcomes.
At LOGEX we have one superpower: data analysis. We choose to use this superpower to tackle current problems in healthcare by translating data into better care.
In addition to a job with a clear mission we offer you:
An excellent remuneration package (salary holiday pay pension telephone and internet allowance NS business card)
25 days of vacation (on a full-time basis) to recharge your batteries with the option to purchase additional vacation days.
An informal working environment with passionate colleagues.
The possibility of hybrid working.
A laptop and everything you need to set up a comfortable and ergonomic workplace at home.
Personal and professional development through our LOGEX Academy.
Access to our mental well-being partner; OpenUp.
Regular after-work drinks and many more events.
Contact us!
You can apply via the button below and upload your CV. For more information or in case you have any
questions you can contact Wesley Schreuder at
Our company is dedicated to building a workplace that promotes equity diversity and inclusion and we believe that a diverse workforce is essential to our success. As we strive to create a workplace where everyone feels valued and respected regardless of their race gender sexual orientation age religion or any other characteristic we encourage everyone to apply.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
