Head of Human Data Operations

Team: Human Data

Prolific

Prolific is not just another player in the AI space we are the architects of the human data infrastructurethats reshaping the landscape of AI a world where foundational AI technologies are increasingly commoditized its the quality and diversity of human-generated data that truly differentiates products and models.

The role

Were looking for an exceptional Head of Human Data to lead and scale Prolifics human data supply this pivotal role youll drive strategy and execution across participant acquisition onboarding training and upskilling of global participants and specialists domain experts. You will oversee the curation of domain experts and AI taskers to meet the growing demands of large language model (LLM) training research and other AI-focused initiatives.

This is a leadership position that demands operational expertise strategic vision and a hands-on approach to managing a complex human data supply ecosystem. You will collaborate across teams to ensure that our human data operations deliver value quality and scalability for our AI customers.

What youll be doing in the role

Strategic Oversight & Leadership

• Develop and execute the vision and strategy for Prolifics human data operations aligning with company-wide goals.
• Lead and grow a high-performing team focused on participant acquisition onboarding enrichment support and task performance monitoring.
• Build a scalable operating model to ensure a high-quality supply pipeline that meets the diverse needs of AI customers.

Participant Supply Operations

• Oversee the recruitment onboarding and verification of participants including domain experts and taskers ensuring scalability and diversity.
• Drive the development of comprehensive upskilling programs to meet emerging AI customer requirements.
• Implement robust quality assurance processes to monitor task accuracy consistency and participant engagement.

Training & Accreditation

• Partner with the Learning Design team to create role-specific training and accreditation frameworks for AI taskers and domain experts.
• Ensure training initiatives are seamlessly deployed via Prolifics platform and optimized for participant success.
• Develop certification programs that align with the technical requirements of LLM and AI lifecycle tasks.

Operational Excellence

• Leverage data analytics to monitor participant performance supply-demand alignment and task quality metrics.
• Continuously refine operational processes to ensure efficiency scalability and cost-effectiveness.
• Collaborate with product teams to enhance platform features that improve participant experience and task fulfillment.

Stakeholder Collaboration

• Work closely with internal teams to align supply capabilities with customer needs.
• Act as the primary point of contact for strategic AI customer projects ensuring alignment between supply and project deliverables.
• Build strong relationships with SMEs ensuring access to specialized knowledge for domain-specific tasks.

Innovation & Continuous Improvement

• Pioneer innovative approaches to human data operations leveraging emerging technologies and methodologies to enhance participant engagement and performance.
• Identify and address challenges in scaling human data operations ensuring sustainable ahead of industry trends and ethical guidelines to shape Prolifics human data strategy.

What youll bring to the role

• 8 years of experience in operations workforce management or a related field ideally within AI tech or high-growth fast moving environments.
• Expertise in scaling human data or talent supply ecosystems with a focus on quality efficiency and diversity.
• Expertise in developing an accredited AI research and development workforce suitable to meeting current and future client demands building participant demand models to accurately forecast demand and supply dynamics.
• Strong background in leading teams and managing high impact cross-functional initiatives.
• Operational Leadership: Proven ability to design and execute scalable operational frameworks for global workforces or data pipelines.
• Training & Development: Experience in designing and implementing training certification and upskilling programs for technical or specialized roles.
• Data-Driven Decision-Making: Proficiency in analyzing performance metrics and using insights to drive improvements.
• Collaboration & Communication: Skilled at managing stakeholders and aligning cross-functional teams toward shared objectives.
• AI Knowledge: Familiarity with AI/ML lifecycle processes including data labeling annotation and ethical considerations in human data operations.

Preferred Qualifications

• Experience in managing global crowdsourcing gig-economy or remote workforce platforms.
• Knowledge of Prolifics platform and participant ecosystem including task complexity and curation processes whilst ensuring the highest standard of human data for our customers.
• Background in working with LLMs or other AI-focused applications with an understanding of task-specific requirements.

Why Prolific is a great place to work

Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.

We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovationone that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and working within our impactful mission-driven culture.

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