Franchise Regional Dealership Manager
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Job Location:
Fredericton - Canada
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Franchise Regional Dealership Manager
At Shift Auto Group our mission is simple and powerful: to be the most recommended and respected automotive company in Canadaby our team members and our customerswhile consistently delivering exceptional business results.
Were looking for a seasoned automotive leader to join our team as a Franchise Regional Dealership Manager. This is a high impact multi-store leadership role for someone who thrives on driving performance building strong General Manager partnerships and delivering consistent operational excellence across franchised OEM dealerships.
About the Role
As Franchise Regional Dealership Manager you will oversee and support multiple franchised OEM retail dealerships with full accountability for profitability performance operational consistency and OEM compliance. You will work closely with General Managers to elevate execution across New Vehicle Sales Used Vehicle Sales Service and Parts while reinforcing Shift Auto Groups standards processes and customer-first culture.
This role blends hands-on operational leadership with strong accountability. You will coach support and challenge General Managers to deliver resultswhile ensuring every location operates with integrity efficiency and genuine care for both customers and employees.
You will also play a key role in Shift Auto Groups growth supporting new dealership launches and acquisition integrations and helping build strong leadership teams across our network.
What Youll Do
Multi-Store Leadership & Operational Excellence
Drive consistent execution standards across Sales Service and Parts
Reinforce Shift Auto Group operating processes to improve efficiency and customer experience
Set clear expectations for General Managers and hold them accountable to KPIs and results
Identify operational gaps and lead corrective action plans with follow-through
Sales Leadership (New & Used Vehicles)
Monitor sales volume market share execution standards and customer experience
Ensure consistency in lead handling appointments desking trade processes and deliveries
Support General Managers in maintaining strong management rhythm and accountability
Marketing & Incentive Execution
Partner with GMs and Marketing to execute store-level campaigns and sales events
Coordinate OEM and group incentive program rollouts
Identify execution gaps and performance trends and drive improvement
CRM Lead Management & Customer Experience
Review CRM performance appointment outcomes and communication standards
Ensure consistent follow-up documentation and reporting accuracy
Address performance breakdowns through structured action plans
Fixed Operations Leadership (Service & Parts)
Drive consistent Fixed Ops standards aligned with OEM and Shift Auto Group expectations
Improve cross-department collaboration to strengthen retention and loyalty
Identify and resolve operational and customer experience gaps
New Store Launches & Acquisitions
Support greenfield dealership launches from planning through stabilization
Assist with operational setup CRM implementation and launch readiness
Support acquisition transitions and integration into Shift Auto Group systems and standards
Leadership Hiring & Development
Support recruiting and hiring of key leadership roles (GM Sales Service Parts)
Assist with onboarding and early-stage leadership alignment
Monitor early performance and address gaps proactively
Reporting & Performance Management
Maintain weekly scorecards monthly reviews and regular operational check-ins
Communicate results clearly and ensure accountability to improvement plans
This role reports to the Head of Retail Operations
What You Bring
5 years of OEM dealership operations experience (required)
Multi-store leadership experience (strongly preferred)
Proven success holding OEM leaders accountable to standards and results
Deep understanding of:
Sales operations and CRM execution
Fixed Operations fundamentals (Service & Parts KPIs and workflows)
OEM compliance and incentive programs
Store launches and acquisition integration
Proficiency with dealership systems and reporting tools (DealerSocket Dealertrack vAuto Google Workspace etc.)
Strong leadership presence credibility and communication skills
Why Join Shift Auto Group
Lead at a regional level with real influence and impact
Be part of a growth focused organization with new stores and acquisitions
Work with a leadership team that values integrity accountability and people-first leadership
Competitive salary and performance-based incentives
Comprehensive benefits package including health EAP dental and vision coverage
Demo vehicle and travel expense coverage
Help shape the future of one of Canadas most respected automotive groups
Apply today and help us deliver the finest automotive experienceevery location every customer every time.
Required Experience:
Manager
Key Skills
- Business Development
- Restaurant Experience
- Sales Experience
- Design Controls
- HIPAA
- Management Experience
- Computer Literacy
- Next Generation Sequencing
- Smartsheet
- Guest Services
- Kickboxing
- Supervising Experience
About Company
We are proud to provide NB drivers with quality new and pre-owned Volvo vehicles. Visit us today in Fredericton for a test drive! We look forward to serving you!
