Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Core Platform API Service Team

Senior Software Engineer

At Genesys were building one of the most advanced cloud-based Customer Experience (CX) platforms in the world. Genesys Cloud was designed from the ground up for the cloud and now handles millions of interactions and billions of API requests every day. Behind that scale is a foundation of hundreds of microservices deployed across global environments supported by a world-class CI/CD pipeline.

The Platform API Service Team builds and maintains a set of business-critical high-throughput microservices at the core of Genesys Cloud. Our systems are fundamental to the entire platform and focused on reliability scale and performance to ensure the platform runs seamlessly for both customers and the internal teams who build on it.

What This Role Is

You will design build and maintain the core APIs and services that power Genesys Cloud. This role is centered on scalability fault tolerance and distributed systems design. Youll work on services that must be always-on self-healing and performant at massive scale. Expect to spend your time deep in Java async programming and AWS native technologies such as DynamoDB Redis and S3 while also leveraging tools like Kafka and others when theyre the best fit for the problem.

You will also collaborate closely with other engineering teams across Genesys - reviewing designs offering architectural guidance and helping ensure that features built by partner teams integrate cleanly and cohesively into the platform.

What This Role Isnt

This role doesnt have a significant focus on front-end or UI development. You wont (primarily) be building web pages or dashboards; youll be engineering the platform infrastructure that makes every other service possible. The focus is on backend APIs resilient architectures and high availability systems with minor focus on presentation layers.

What Youll Bring

Youre a backend engineer who thrives on solving complex problems in distributed systems. You understand how to design for scale resilience and maintainability and you take pride in writing clean performant and testable code. You enjoy collaborating across teams helping others design and implement services that align with platform standards and customer needs. Youre comfortable balancing technical rigor with pragmatic delivery and you care deeply about creating a consistent reliable experience for both end users and internal engineering teams.

What Youll Do

• Design implement and maintain scalable fault-tolerant APIs and backend services
• Build systems that deliver high availability low latency and self-healing behavior
• Collaborate in architecture reviews incident response and continuous improvement efforts
• Work with technologies like Java (Netty async I/O) AWS DynamoDB Redis S3 and Kafka
• Conduct code and design reviews for collaborating teams to help maintain platform consistency quality and shared reliability standards
• Participate in code reviews testing and CI/CD processes to ensure robust maintainable feature delivery
• Continuously identify opportunities to improve system performance reliability and developer experience

Minimum Requirements

• 4 years of experience developing backend services in Java or a similar language
• Proven experience building and maintaining RESTful APIs and distributed systems in production
• Strong understanding of asynchronous programming concurrency and fault tolerance
• Experience with AWS services such as DynamoDB S3 IAM CloudFront EC2 Lambda Redis (ElastiCache) Kinesis and similar cloud infrastructure
• Familiarity with Kafka or other event-streaming systems
• Excellent problem-solving communication and collaboration skills
• A passion for building systems that scale reliably and empowering other teams to deliver cohesive customer experiences

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.