Lead Account Manager (mfd)

As a Lead Account Manager for the DACH Market you will drive growth and consistently exceed revenue goals within a defined territory. Youll win new (strategic/enterprise) accounts strengthen relationships with existing customers and apply your SaaS expertise to engage effectively with both business and technical decision-makers.

What you will do:

- Engage Discover & Drive Results: Execute territory strategies to win enterprise business grow market presence and consistently exceed targets in an aligned territory.
- Execute the Sales Process: Lead the full sales cycle from prospecting to negotiation and closure to deliver predictable high-performance results.
- Articulate Value: Build trusted executive relationships address diverse business challenges and position Freshworks as the partner of choice.
- Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
- Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel as required to connect with customers strengthen relationships and represent Freshworks with purpose.

Qualifications :

- Experience that counts: 5 to 8 years of experience in SaaS or solution-based sales account management or customer-facing roles with track record of success in an aligned territory.
- Strategic mindset: Curiosity collaboration adaptability: youre open to learning and comfortable navigating change.
- Consultative approach: experience working with enterprise customers including senior leaders exceeding goals with a focus on long-term value creation.
- Strong communicator: you are a relationship builder with great presentation skills. You listen deeply ask thoughtful questions and connect product capabilities to business needs.
- Domain knowledge: exposure to CRM EX CX or ITSM solutions is a plus.

Additional Information :

• Life and Permanent disability insurance
• Learning and reading budget of up to 1.000 per year
• 25 days of annual Paid-Time-Off (PTO)
• Additional days paid time off (PTO) for every year of service for the first 5 years of your employment
• Company pension scheme
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Commuting Benefits
• Discounted Tax Support Services

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

Yes

Employment Type :

Full-time