Agent IT Helpdesk International Franchise (mfd)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role you will work closely with different SIXT technology departments and the Franchise Operations Management team which manages more than 100 global SIXT Franchisees. You are the first point of contact for user questions from our International Franchisees and ensure the daily functioning of our rental software. Whether you already have professional experience in the field of mobility or not: if you have a high affinity for technology and feel comfortable in first level support and troubleshooting then join team Orange as an Agent IT Helpdesk International Franchise (m/f/d)!
YOUR ROLE AT SIXT
- You are the First Level support for our International and globally operating Franchisees and always answer incoming enquiries (regarding various software applications)
- You form the interface between our Franchisees and our IT departments in order to ensure a system-compliant use of our SIXT rental software.
- You are responsible for a wide range of requests from our Franchise partners such as vehicle or user setup change requests error analyses and much more.
- You process the incoming tickets on time and prioritize them correctly
- You support in testing to ensure smooth operations across different SIXT systems
- You coordinate internal and external stakeholders in relation to change requests and error analyses
YOUR SKILLS MATTER
- Technical Skills You have experience in the helpdesk or customer service area as well as in relevant IT applications (MS Office etc.). It is beneficial if you have already worked with a ticket system (e.g. ServiceNow)
- Trouble Shooting You stay calm when analyzing problems and work accurately to solve them as soon as possible in close coordination with your colleagues
- Language You have a good command of written and spoken English as you deal with more than 100 global Franchisees
- International You enjoy working with International partners have a very good reading comprehension and strong communication skills!
WHAT WE OFFER
- Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
- Work-Life Balance Benefit from a hybrid working model with no dress code
- Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
- Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
- Training & Development Participate in training programs designed for your personal growth and development
- Health & Well-being Private health insurance to support your well-being plus the Coverflex advantage system
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
SIXT is a leading international provider of high-quality mobility services. With almost 9,000 employees worldwide in 2023 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hail ... View more
