ServiceNow Specialist

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The ServiceNow Specialist is the digital backbone of People Services Payroll & Operations (PSP&O). This role ensures that the global service platform (ServiceNow or equivalent) is optimised user-friendly and aligned to PSP&Os ambition of delivering digital streamlined and compliant services worldwide. By designing workflows driving automation and managing integrations the ServiceNow Specialist connects technology with the colleague experience enabling PSP&O to scale services consistently and efficiently across all regions.

WHAT YOULL DO

Platform Management

Own and manage ServiceNow platform configurations for PSP&O.
Maintain system performance upgrades and ongoing optimisation.
Ensure global consistency in workflows forms and data models.

Workflow & Automation

Design build and optimise workflows that simplify and accelerate service delivery.
Drive Tier 0 self-service through chatbots automated workflows and knowledge articles.
Partner with People Services and Payroll teams to digitalise and reduce manual processes.

Integrations & Data

Integrate ServiceNow with Payroll HRIS Finance and IT systems.
Safeguard accurate secure and compliant data flows.
Align reporting and analytics functions with Insight & Analytics Specialists.

Colleague Experience

Ensure a colleague-first interface that is intuitive accessible and global.
Gather feedback from users and service agents to improve continuously.
Balance global standards with regional/local requirements where needed.

Governance & Compliance

Ensure ServiceNow design complies with audit security and regulatory requirements.
Maintain full documentation of workflows integrations and platform changes.
Act as subject matter expert (SME) for ServiceNow in PSP&O transformation projects.

WHO YOU ARE

We are looking for people with:

Strong technical expertise in ServiceNow (ITSM/HRSD) or similar enterprise service management platforms.
Proven experience in workflow automation service portal design and system integrations.
Familiarity with HR Payroll or Shared Services operations and processes.
Strong problem-solving and system design skills with attention to scalability.
Understanding of data governance information security and compliance requirements.
Hands-on experience building dashboards workflows and case-routing automations.
Ability to translate business needs into digital platform solutions.
Strong stakeholder management skills across IT HR Payroll and Finance.
Collaborative detail-oriented and proactive in driving continuous improvement.
Degree in IT Information Systems HR Tech or equivalent; ServiceNow certifications highly desirable.

Expected Outputs:

ServiceNow platform stable scalable and compliant.
Automated workflows embedded reducing manual work and error rates.
A unified and colleague-friendly global service portal live.
Secure integrations with HRIS Payroll and Finance in place.
Knowledge base and self-service content available globally.

Additional Information :

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOULL LOVE WORKING HERE

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Programhere.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Remote Work :

Employment Type :

Full-time