Onsite Support Specialist
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you want to work in a global company where you can contribute toa moresustainable food production DeLaval is a leading developer manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation we constantly work to find ways of helping our customers do more with less.
Role and responsibilities
The mission of Digital Workplace at DeLaval is todevelop andgovern the End User Services while ensuring their delivery and usage. By that we contribute to DeLaval competitiveness by delivering standardized and fit for purpose infrastructure servicesmaintaininga balance between time to market costqualityand security.
We put a lot of effort intoofferingmodern and easy to useIT servicesand strive to be on the forefront.A few examples are a fully cloud managed client platform (Intune)Windows 365Azure Virtual DesktopTeams Telephony Microsoft Teams Rooms (MTR)cloudprintand storage. We have moved away from legacyplatforms such as SCCM and Citrix. As majority of these services are delivered by external partners the mission is focused at governing and controlling the partners. DeLaval is in the position to transform their end user productivity tool to enable modern way of working with collaboration and mobility to work close to our customers at our manufacturing facilities and/or from any location our colleagues prefer working from.
In this role you will be reporting to the End User Experience are strengthening ourpresenceby adding a second Onsite Support will be working in a close collaboration with the Digital Workplace Team andbe responsible forall the Onsite Support activities in your site and area. Your main goal is to deliver the best onsite support possibleand we as team are working together to deliver a great end user experience to our DeLaval users.
Key responsibilties
Site IT Coordination
- Support assigned locations remotely and collaborate with Site IT Coordinators
- Troubleshoot technical issues and liaise with vendors
- Act as the local contact for central IT
Digital Workplace
- Train and onboard users for new tools and technologies
- Handle Service Desk tickets and basic computer repairs/diagnostics
- Install OS applications printers Teams telephony and MTR equipment
- Use monitoring tools to improve user experience
Cybersecurity
- Promote enduser awareness on cybersecurity topics
IT Asset Management
- Manage PCs peripherals Teams telephony and MTR equipment
Operational Technology (OT)
- Support local network servers and printers
- Coordinate with vendors and assist with audits
- Decommission old equipment properly
- Support printers in factory and warehouse environments including label printers
Qualifications
To be sucessfull in this role we believe you have:
Microsoft 365 knowledge
ServiceNow Knowledge
Research analytical and problem-solving skills
Knowledge of and experience troubleshooting/supporting Windows11 mobile devices
Networkingskills suchasLAN/WAN network configuration and troubleshooting as well as VPN client connectivity
Good verbal/writingskills in both Swedish andEnglish
An ability tocooperateandprioritize
Working at DeLaval
Our core valuesPassion People Professionals and Partnerships connect individuals across entities and geographies. Success is far more than knowledge it is strongly related tobehaviour. At DeLaval we are all guided by our threebehaviours: Set Direction Make Things Happen and One DeLaval.
We offer you a workplace like no other wherestate-of-the-arttechnology goes hand in hand with animal welfare. DeLaval is a part of the Tetra Laval Group together with Tetra Pak and addition we offer:
Secure employment and benefits from the collective agreement (occupational pension work-related accident insurance).
Parental leave compensation (approx. 10 percent of the employees monthly salary).
WellnessallowanceofSEK4 000/year.
Private healthcareinsurance.
Flexible working hoursand reduced working hours.
Additionalinformation
This is a full-time permanent positionbased at DeLavals headquarters in Tumba south of offer a hybrid workplace model allowing flexibility to work remotely.
We review applications ongoing. We do not accept applications viaemailhoweverif you have any questionsregardingthe role or the recruitmentprocessdonthesitate to contact us.
Contact
About DeLaval
Our vision is to make sustainable food production possible. As a company built on innovation we constantly work to find ways of helping our customers dairy farmers do more with less by providing world-leading milking equipment and solutions.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
