Conference Concierge

Sofitel Brisbane Central is seeking a detail-oriented professional to support the administrative and technical operations of our world-class Conferences Meetings and Events department.

This role plays a key part in delivering seamless and memorable event experiences within a 5-star luxury environment. Working closely with the Conference and Events Operations team you will provide hands-on administrative and operational support to ensure the flawless execution of conferences meetings and bespoke events.

You will assist in coordinating event-related administration while delivering exceptional personalised service to our clients and guests. With a strong focus on elegance precision and attentiveness you will anticipate guest needs and consistently exceed expectations in line with Sofitels luxury service standards.

This position is ideal for a hospitality professional who takes pride in presentation thrives in a fast-paced luxury setting and is passionate about creating unforgettable experiences. There is potential for a part-time position with full availability across the week.

• Greet and assist conference attendees providing information and guidance throughout the event
• Manage registration processes including check-in badge distribution and information packet handouts
• Coordinate with venue ambassadors to ensure proper room setups audiovisual equipment and catering services
• Assist speakers and presenters with their needs including schedule management and equipment setup
• Handle inquiries and resolve issues promptly and professionally
• Maintain up-to-date knowledge of conference schedules local attractions and services in Brisbane City
• Collaborate with the event planning team to ensure smooth execution of all conference activities
• Monitor and replenish conference materials and supplies as needed
• Provide post-event feedback and suggestions for improvement.

Qualifications :

• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proficiency in event management software and Microsoft office suite
• Demonstrated problem-solving skills and attention to detail
• Customer service orientation with a friendly and empathetic demeanor
• Basic technical knowledge for audiovisual equipment
• Previous experience in hospitality event planning or customer service
• Experience working in a fast-paced environment
• High school diploma or equivalent (required)
• Bachelors degree in Hospitality Event Management or related field (preferred)
• Knowledge of conference and event industry trends
• Ability to stand for extended periods and safely lift moderate weights in line with operational requirements.

Additional Information :

Bring your passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community with:

• Discounts for ambassadors families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine visit

Remote Work :

No

Employment Type :

Full-time