Customer Care Associate French Speaker

Customer Care Associate - French Speaker (Full-time Permanent)

Hybrid - 2 Office days Central London

Unlock your potential with Prinova

We are Prinova a leading global supplier of ingredients and premix manufacturing solutions and trusted by the worlds best-known food beverage and nutrition brands.

Part of the NAGASE Group our expertise lies in Ingredient Distribution Manufacturing Solutions and Customized Services. Our global network of colleagues located in offices and manufacturing facilities around the world deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise commitment to excellence and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed youll find direction opportunity and belonging with us.

What does a Customer Care Associate role mean at Prinova

This team is responsible for managing the daily business operations including warehouses deliveries to customers and demand planning.

Whats in it for you

• Personal growth including training and development opportunities
• Health Cash Plan
• Subsidised gym membership

What to expect

• Arranging deliveries to customers from warehouses in UK and EU by road ferry and courier
• Liaison with customers warehouses and carriers
• Input of correct information onto internal system to create forward allocations and warehouse instructions.
• Invoicing customers promptly with correct VAT calculated.
• Preparing shipping documents (warehouse instructions packing lists commercial invoices dangerous goods notes packaging labels etc.)
• Handling enquiries complaints and other aspects of customer service as required.
• Monthly stock reconciliations and handling follow-on enquiries from the finance department.
• Handling non-conformances
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses forwarders and other suppliers
• Project work
• When necessary due to holiday medical leave etc. covering for fellow team members absences.

Does this sound like you

• Fluency in English and French is required.
• Experience in handling key accounts.
• Experience with any ERP system.
• Proficiency in MS Office applications
• Outstanding business communication skills both written and verbal
• Commitment to customer service (both internal and external)
• Have enthusiasm for a fast-paced dynamic environment where products and programs are evolving as the business grows.

InterestedWe would love to hear from you.

Submit your CV by clicking Apply.

If you have any further questions or would like to see the full job description please email us for an informal chat

Required Experience:

Manager