Network Operations Centre (NOC) Engineer Analyst

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Network Operations Centre (NOC) Engineer / Analyst
Position: SE
Experience: 2-5 yrs
Category: IT Infrastructure
Main location: Cyberpark Office ODC (Closed bay No personal items allowed) Bangalore
Shift : 24 by 7 Model and we run all 3 shifts (6AM3:30PM 10PM IST).
Joining period : 0-30 days
Position ID: J1225-2170
Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 2 years of relevant experience.

Position Description
Network Operations Centre (NOC) Engineer Job Description
Overview
The Network Operations Centre (NOC) Engineer is responsible for monitoring maintaining and supporting the organizations network infrastructure and critical IT services. This role ensures high availability performance and reliability of systems by proactively identifying issues and responding to incidents in real time.
Key Responsibilities
Monitor network devices servers applications and cloud platforms using monitoring tools (e.g. SolarWinds Nagios Zabbix Datadog PRTG).
Respond to alerts incidents outages and performance degradation in a timely manner.
Perform initial troubleshooting diagnosis and resolution for network- and system-related issues.
Escalate incidents to Level 2/Level 3 teams according to SOPs and defined severity levels.
Create update and maintain incident tickets in ITSM systems (ServiceNow Jira Remedy etc.).
Conduct routine health checks on network infrastructure (routers switches firewalls load balancers WAN links VPNs).
Collaborate with network engineers system admins and security teams during major incidents.
Provide clear communication and real-time updates to stakeholders during outages.
Document incident reports root cause analysis summaries and resolution steps.
Participate in on-call rotations and shift-based operations (247 environment).
Ensure compliance with security policies change management procedures and standard operating processes.
Support scheduled maintenance upgrades and patching activities.
Identify recurring issues and suggest improvements to monitoring automation and process workflows.
Required Skills & Qualifications
Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
Basic to intermediate knowledge of networking concepts (TCP/IP DNS DHCP VLAN VPN routing switching).
Understanding of network devices and protocols (Cisco Juniper Fortinet Palo Alto BGP OSPF MPLS).
Experience with monitoring tools (SolarWinds/PRTG/Nagios/Zabbix or equivalent).
Familiarity with Linux and Windows OS fundamentals.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Ability to work in 247 shift environments and handle high-pressure incidents.
Preferred Skills
Certifications such as CCNA Network or equivalent.
Experience with cloud platforms (AWS Azure GCP) monitoring and operations.
Knowledge of ITIL processes (Incident Problem Change Management).
Exposure to SIEM tools log analysis and security operations.
Key Attributes
Proactive and detail-oriented.
Strong sense of urgency and accountability.
Ability to prioritize tasks and multitask effectively.
Team player with a customer-focused mindset.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Amazon CloudFront
• English
• Hindi
• Kannada
• Network Administration
• Network Engineering
• Network Operations Control
• Routing/Routers
• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.